Nice hotel, great location foyer is suburb, breakfast 1st class. Our first 2 nights were great, really would have got a 5 star rating, however when we got back from our bus trip and stayed the third night, the receptionist said we had room 414 which is a great room to get. When then asked could you please call our airport transfer company to ask them to pick us up the next day. At this she looked very unhappy when we said our tour bus and agency said you would do this for us. After the call, she said here is your key for 266, the wing section and you just carry your bag up one set off stairs. What happened is as a result of our request we were given not just the worst room with the worse train announces for our $360 or $1000 plus for the 3 nights, we also got to carry up our own bags and made to feel like it was our fault for it. So its now 2 stars!!

Only Streaky Bacon..no proper Bacon... stayed here in the past and it's the closest nice breakfast location to Victoria station; literally in the station. So I go for breakfast when passing through Victoria in the early morning. They have a very nice breakfast buffet, little pricey, but nice buffet, EXCEPT they only have American Streaky Bacon now instead of proper English back Bacon... Has the Grosvenor been taken over by Holiday Inn? Is the F&B manager formerly a McDonald's employee....so disappointed to see this happening..

The architecture and building is beautiful. Huge 2 story entryway with a lovely chandelier really have a dramatic feel when entering the hotel. The rest of the hotel is nice but the attention to detail and the lack of amenities keep it from being a 4 star experience. What was good: - Facilities are clean - Cheerful staff - Great location What could be improved: - Plumbing worked but required jiggling handles and some finesse to operate - The welcome book had a massive curling iron burn on the cover and should have been replaced - The biscuits and morning coffee supplies weren't replaced during my stay - The TV was broken

Decent hotel due to convenient location - but not very good value for money. The rooms were large but very cold (no matter how you changed the setting - this was not only in my room but my parents’ as well). Duvets were quite thin which would not have been a problem if it weren’t for the heating setting. The cleaning was good and the bathroom was nice and spacious. The hotel breakfast is a waste of money - only things you can by in a small corner shop down the road. So look elsewhere for breakfast. Next time I’ll go for the travel lodge across the road.

I was in London to attend a conference and decided to stay at the Grosvenor hotel. This was my first stay at this hotel and I was very surprised by my room. It was so much bigger and nicer than the rooms I stayed in in London so far, some of which were so small I couldn’t even oven my suitcase and had to squeeze into the bathroom. The room I stayed in at the Grosvenor was like I was was used to from the US, with plenty of room to spare. I really enjoyed my stay here. The location is fantastic, right next to Victoria station and the staff is incredibly nice and helpful. It was so nice to come back after full day conference, step into the beautiful lobby accompanied by the scent of the fresh flowers, knowing I can now unwind with a nice hot shower and sleep in the comfortable bed.