Very disappointing, I used to come here all the time as it is one coffee shops in Balham you can take dogs into and the atmosphere is really lovely. However, after today’s experience I won’t be going back again. The coffee was undrinkable so I had to leave it. It was luke warm milk, worst than high street chains by a long mile. I went politely to let the girl know behind the till, she was extremely rude and her answer was that’s what a cappuccino is!! in an extremely belittling manner and said she will put it in the microwave. I felt like saying have you been to Italy? Or even down the road to brick wood or Hyde farm but I didn’t feel it was worth it. They have just lost a number of customers, not due to the coffee as such, but because of the very poor customer service.

Very impressed. I was in a hurry for a train - didn't explain that wrongly- got a bit worried about having long enough to eat my eggs on toast. Very apologetic about their service. No need. I will be back next time I come down south. Best wishes Graham

They had a great selection of teas, coffee, and milkshakes. The cake selection was also good and reasonably priced. The environment was a nice setting. Unfortunately the brunch menu wasn’t great. £8.25 for the attached. Great for a coffee and a cake, wouldn’t recommend the brunch.