I came for a short break with my daughter and we had a good time. The view from our room was a highlight. Generally the staff were really nice, a few niggles like not being offered a children's menu, the vegetarian starter had run out so my only option was soup and when I checked out I had a random service charge from one night which couldn't be explained. The food was good and my daughter tried Korean food as we didn't know there was a child's menu! The spa used to be lovely but it's now a bit tired and things were not all working. Shame as it could be so good. £48 to park for 2 nights 😳 considering I wasn't parked for 48 hours on a tariff that appears to be £1 hour. I paid on my credit card, just in case there were any issues. Bill arrived today and I've been charged twice. Booking.com saying they sent the hotel my money, hotel saying they didn't. Hoping it gets sorted! When I come back to Cardiff I think I will stay elsewhere because this hotel has sadly lost its sparkle and attention to detail and your car parking is extortionate!

Whatever you do DO NOT buy a gift voucher for this hotel. Purchased as a gift for my wife who then phoned up to book. The voucher was for a room with bed and breakfast for £209. Nowhere did it say when purchasing you will have to pay nearly double!!! My wife was told she would have to pay an EXTRA £160 to book. Nearly £400 for B&B??? I’ve been there before and it’s not worth £400 for a pillow and a cooked breakfast. Outrageous. Taken my money happily, tried to book, then charged double. How is this not robbery? Told on the phone that “supplements may apply” 😂…supplements are for a steak dinner or a bottle of wine, not to double the cost when booking! Won’t ever be attending again.

Fantastic hotel. Great staff, very helpful and friendly. Hotel food and bar was wonderful and not too expensive.

Was just puurrrfect according to our little panther😉

We did have a couple of issues that were resolved to complete satisfaction. Staff on reception were extremely helpful. Rooms clean. Great views and location. Breakfast was fabulous. Will definitely return.