Boiling hot room on the hottest night of the year and radiator on when we first arrived. Turned it off ourselves after no response from reception but so unbearable and made me feel so ill we abandoned the room and slept in the car! Night staff not interested though they knew we were out there! No offer of room change just told us someone had been fine in there the week before! We paid £200 for our night in the car! Receptionist next morning more sympathic but too late. We come to Bournemouth often but will never stay here again. We accept problems occur but no was interested in trying to help us!

I live nearby so haven’t stayed here, but a really nice place to stop for refreshments. On the overcliff, there is a lovely view whilst enjoying a coffee etc., Quite busy when we visited as there seemed to be some sort of “car” convention going on. Service was still first-class though and the young barman who served us was really great.

Only spent one night. Services spread over a group of hotels all together. Rooms ok....but a little tight. Lovely sea view, nice and warm....breakfast is ok. But an extra charge, as is parking

We got there early and all the car parks were full for the 3 hotels. Just managed to get the last space. The cake and drink on arrival was a choice of one cake and the hot chocolate was pretty much warmed milk. Dinner menu had a serious lack of choice, all batched and pre prepped food. It wasn't great. Breakfast people had to keep asking for food to be brought out. The room was good. Staff were all very friendly and polite. We did ask reception to pass a message onto the Spa we had to leave early and miss our appointment which they did not. Can't rate the spa and massage facilities as we never got to use them. Good walking distance to the beach. I personally wouldn't go here again.