Suite room with family for the night, booked to take the kids swimming and relax only to be told we couldn't get into the pool. We were previously told over the phone that you didn't need a booking but the only time available at check in was 730am the following day. Disappointed kids. Flip side room was spacious. Executive lounge, busy with staff running around apologising to people about what they couldn't have. Could do better and we expected better.

My friend and I arrived from Toronto to Glasgow at 11am. We made our way to the hotel where they allowed us to drop off or luggage. They gave us a ticket for each bag and stored it securely away until we could check in after we went for lunch. When we returned they promptly got our luggage have us our room key and a warm cookie. The room is gorgeous. Clean, beautiful beds and lovely decor in the room. Food was delicious... Black pudding and potato salad, cod in cream cheese sauce, and sticky toffee pudding!!

Very great hotel, nice location, friendly staff and very helpful. The food is great I tried the breakfast for about 5 days it was great. However, on my 4th day one of the staff at the breakfast buffet told me I can't order omelette and I have to choose from the available food, I told her I've been ordering for the last 3 days and she said you will be charged if you order anything other than the buffet. That was pretty rude and I know it wasn't true. Otherwise all staff were very nice and kind. She was an exception I believe.

Definitely want to come back to this lovely hotel . We enjoyed the pool and our comfy room after a night at the theatre. Have to especially mention the reception staff who were super helpful and friendly. We'll be back

A lovely hotel, we had a deluxe queen room which was very spacious, well equipped and clean. Staff were friendly and helpful. Would visit again but drinks in the bar were very highly priced so better to head into the city for drinks/food!

It's definitely a really good hotel and we were very happy to stay here, having got a good value deal. There is a nice swimming pool and hot tub and a nice bar, with a wide range of whiskies. The rooms are clean and comfortable, and the staff throughout were so lovely. Great location too. Recommended.

Great location, comfortable stay. Clean bed, sheets and bathroom. LOVED the warm 'welcome cookie' 🍪 That's how it's supposed to be done! Everything was great, except.. we've ordered for cutlery to have food at our room, which never came. Would have appreciated if it was communicated to us, that there was no availability of cutlery at that time, instead of making us wait.

Great room. Absolutely fantastic breakfast spread for 10 quid. Well located. Very helpful staff. Overall a great stay. Would recommenf it and stay here again.

This was a nice, quiet hotel but still close enough to the center of the city to be within easy walking distance of most things you want to see and do. It's also near a subway stop, and there's a friendly little pub called Jackson's near-by that's fun to visit. We got in early from a trans-Atlantic flight and were totally jet-lagged. After directing us to a tasty place to have breakfast, the staff were able to get us into a room very early so that we could get a little nap before exploring further. We had an excellent stay.