Champneys Forest Mere, Lake View

Really lovely overnight stay at Champneys. Have visited them all and this one is probably my favourite, mainly because of the location and the beautiful lake. So peaceful. The room and bathroom were a Little tired, but perfectly comfortable, clean and had everything you might need. A couple of things in the spa were currently not working, but this was easy to overlook because of the friendliness of the staff and the great food ! We had dinner, breakfast and lunch. Enjoyed all these meals, but lunch on the Monday was our favourite. Big shout out to chef Brazley (so sorry if I've misspelled your name) that was the best pasta dish I've had in a long time ! *please note this dish looked beautiful on presentation, forgot to take a photo at that point and had already been enjoying : )

We had a spa day at Forest Mere. A very enjoyable experience despite the atrocious driving condition getting there. Relaxing using the spa facilities. A lovely breakfast and 3 course lunch.

My wife visited Champneys Forest Mere over the weekend for a one night Classic Spa Stay that I purchased for £320. Whilst she is not one to complain, I know that the experience has been underwhelming to say the least, and I would just like to voice my disappointment. I have never used Champneys previously and will be in no position to do so again. I had to ring to book the overnight stay as I can't do this online for a package stay. I waited for over 40 minutes to speak to someone to make the reservation and I asked for them to send me details and times available for the treatments included, but I never received this information. I followed this up with several emails to the reservations team without response, which set the tone for what lay ahead. The hotel itself was understaffed at reception, the rooms were dated and the beds were uncomfortable and considering the lovely location of the hotel, the cost cutting exercises evident are having a clear negative effect on the customer experience. It is not anywhere near what you would expect, for what I was led to believe, is a leading Health and Spa resort. Based on the advice of customer service when I spoke to them at the time of the booking, I booked an additional spa treatment on the app which I was told to download. I received confirmation of this once booked and through my banking app. When my wife arrived she was told that these bookings are only seen as requests , so there was no active booking on their system! Thankfully my wife was able to book in the treatment at a different time and swap treatments around, but even at that, there was an issue on arrival for one of the treatments. I spent £320 on the "package" which includes a treatment, breakfast, dinner and lunch. My wife had to upgrade the dinner and the breakfast as the options were limited. There were no gluten free desserts available for those who are lactose intolerant which is mind blowing considering you avail of this in a local coffee shop, pub or restaurant! So my wife could not even have a dessert that had already been paid for. I cannot comment on the lunch as my wife decided to check out early on Sunday and return home to avoid further disappointment. So before paying for additional treatments, which I do not have an issue with, I paid almost £370 for a one night classic stay for my wife. Almost £500 in total to the Champneys Chain, who are clearly operating where the customers' needs, desires and satisfaction are not at the forefront of the business decisions and actions. I should be calling the police to report a robbery! I emailed Champneys Forest Mere 72 hours ago to offer them the opportunity to respond, but as this unsurprisingly has not been forthcoming, I am now posting this review to the wider public audience. Whilst I would not hold my breath, hopefully Champneys will take the comments on board and introduce improvements and to at least provide customers with an enjoyable and unforgettable experience, which is clearly lacking at present. My advice to all at present would be to AVOID and seek a Spa and health break elsewhere.