From booking till leaving the customer service was very high. Room clean, tidy and bedding clean. A few negatives. The heating system in room was not working. Due to the good quality of quilt did not cause us feel the need to report till following. Luckily for the hotel our breakfast was included in price of room. Good choice of continental breakfast, but the cooked option was of very poor quality. Bacon like card, sausage tasted like a lower priced brand, scrambled egg rubbery. We feel the reason was due to the food was standing too long under the heat lights. Would we recommend the hotel, yes, but could not recommend the cooked food offered.

Great location love the view over the docks and the liver building, nice and quite area to boot. Room was perfect, comfy, nice decor, light bulb missing from one lamp but that's nit picking. Staff very attentive for the brief few minutes I saw them so that's why 4 stars on that (didn't put them through there paces for 5 stars). Didn't try the gin bar restaurant so can't comment but looked really good. Overall a great priced £61 stay at a very decent hotel highly recommend.

Came to see a comedy show and stay overnight. Checked in quick and easy with James on reception. On entering my room was pleasantly surprised. My daughter Kirsty had arranged my mother's day presents. Thank you to Graham for the cakes

Had an amazing stay here in January. The hotel is in a great location and we had a superb view of the Liver Building. The hotel itself is clean and really welcoming. All the staff we encountered were really friendly and did their best to help with any queries we had. The breakfast was really well stocked (great bacon btw!) I’d definitely recommend and would stay here again if I ever came back to Liverpool

Front desk was ready to assist with any request. Breakfast was perfect every morning, and the service was prompt, the kitchen paid attention to all details. The buffet was delicious and well attended to. Our room was beautiful! Always clean and stocked with all of the essentials. In Room Dining was quick, hot, and tasted amazing. They had a beautiful set up!!Then quickly removed it upon request.