Wasn’t really in the hotel much due to its location, not a bad thing, just out and about all day! Rooms were nice and clean, can’t fault them for this at all! My only gripe was the parking issue. Checked out this morning at around 5am and was greeted by a lovely receptionist called Dan. He asked if I had been made aware of the reduced rate for parking in the car park opposite. Advised I hadn’t, which is really poor customer service and had already paid the car park £22! They have a special rate for customers from the hotel so be aware of this. The reception when I checked in weren’t very interested to be honest and failed to mention this. So my stay was good due to the location but can’t say that about the reception staff. Nice enough but should be more like Dan who I checked out with this morning!!!! Couldn’t fault him!

Comfortable enough but would expect a lot more from this chain The staff themselves were very warm and inviting. The location that the hotel is in, and accompanying views, are some of the best in Liverpool. It was easy to get to the docks or to the centre of Liverpool by foot or by taxi. The hotel has clearly been hit by Covid restrictions and measures, and it was good to see them taking them so seriously. But at the same time it was hard, if not impossible at times, to get replacement towels sent to the room despite calling or asking reception. The same applies to other bits too, including glasses, teas and biscuits. We had something sticky on the floor on our carpet, which we mentioned a few times at reception but was never resolved. At the moment they are only servicing the rooms after 6 nights, but after a 3 night stay it meant the bathroom was a bit icky. The bathroom also needed a bit of a freshen up, particularly the grouting and silicone. A few items in the room were also dusty on arrival including the phone and tissue box. On one evening there was extremely loud banging, shouting and screaming from next door. We mentioned this to reception, who sent a porter, but nothing then happened when the noise continued. It was definitely a comfortable stay, in a good size room with a decent bed.

Stayed here on Friday evening, we were swiftly checked in by the wonderful Jacob. Our suite on the top floor was lovely, spacious and spotlessly clean with amazing views of the city. The bed was really comfortable and the room so quiet. In the morning we were welcomed to breakfast by the lovely smiling Megan. There was plenty of choice for breakfast and the cooked breakfast was hot, well laid out and tables were cleared promptly as people left. All the staff we met were friendly, helpful and professional, a credit to the hotel. Although we didnt go in the bar it looked a nice relaxing setting to chill out. The hotel is ideally placed on the waterfront and quite central for most things in the city. We thoroughly enjoyed our stay and can't wait to return .

Rubbish. Stayed for the Genesis concert. Bar closes at 10.30pm so couldn't get a drink after the concert. Restaurant was closed so couldn't get a meal at the hotel before the concert. No coffee or tea facilities in our "executive" room. Had to ring down to reception as we had no hot water. Car parking was expensive as the discounted car park for the hotel was closed. Wouldn't stay again.

I popped in to have something to eat before a concert. Really friendly & attentive staff, food was gorgeous, well done Chef, Bar & kitchen team. Made to feel really welcomed.