Let me begin my comment by saying: the smell here was amazing & unique 💕 I loved the hotel, with its bright luxurious design , contemporary modern . very clean & well kept Location : GREAT , though it is in the heart of the city, the sound isolation is good enough 👍 We had the ( grand deluxe room ), beds were comfortable , the view is amazing on Regent st ( which is great bonus in holidays season 😍) you have to ask for it , since not all rooms have the same view. The lights & curtains keys are easy to use unlike some comments read here? There is nespresso coffee machine of course,, and the water bottles all complementary 😍 Receptionist were okay in general, but special shout out to Georgina Baldwin who made our stay special & memorable , introduced us to the room & facilities , she was really sweeeet with my son 😻😻 Housekeeping: morning & turn down, though they missed a morning cleaning once, but we were compensated by late checkout Facilities: bubbles cafe, green bar, the grill restaurant ,, I really regret not trying the afternoon tea in there 💔 they also have spa but we didn’t have the time to use it as well,, may be next time💗 Unfortunately the kids club were closed , it’s only open in UK school holidays time , really wish it’s open all year long.

Very well located, on Regent Street, Piccadilly Circus station just a stone's throw away. The room was quiet and overlooked the pedestrian street behind. The spa is charming with a very warm welcome (special mention for Mélissa). All the staff are perfect, whether it's the housekeepers, the gallery, the reception or the concierge. We will come back with pleasure.

Positives; 1. Absinthe @ Green Bar 2. Afternoon Tea @ Grill Room 3. Room amenities 4. Centrally located, everything worth a visit is walking distance or a quick Black Cab ride away. 5. The Doormen - very attentive - they know everything worth knowing 6. Room service 7. Attentive house keeping Negatives; 1. A few issues with the electronic "do no disturb" sign