Windmill Village Hotel, Golf Club & Spa

We hired out both the Windmill and Pickford Suite for a joint 50th birthday party in April. We have had amazing service from all management and staff at the hotel from the initial visit to the hotel to view the venue to the party itself. The management and all staff have been extremely accommodating to all our requests .The communication throughout the process was excellent. The A number of our guests stayed at the hotel too and were pleased with the overall service and hospitality they received. A massive shout out to Rob (Events planner) who was always responsive and went the extra mile to make sure the planning was a success and also Adrian who was the events coordinator during the evening of the party - his team and himself were brilliant. We received lots of positive feedback from our guests about the hotel. I would definitely recommend Windmill Village Hotel for weddings and parties - a beautiful room, amazing views and fantastic service from the hotel. Thank you to you all for helping to make wonderful for memories for my family and all the guests.

I booked an afternoon tea for my mums birthday in Loft 18. There were 10 of us but I required a gluten free option. The food and cakes were so nice and we had a range of different types of tea to choose from. My gluten afternoon tea was delicious, the scones were amazing, with jam and clotted cream. All the staff were lovely and couldn’t do enough for us. I just want to say thank you again to all of them, we really loved it x

Booked here via spa breaks for me and my partner for what was advertised as ‘simply spa day’ but the word spa should not be used here! The only part that made it feel like a spa in anyway was that we was provided with robes and slippers. First doubts upon arrival was when we walked into the spa reception and there was 3 young girls at the desk, loud club music was blaring and they was all chatting amongst themselves, not the type of smart impression I would’ve expected. When filling our lunch options she told us we had to pick a main & dessert (it just said 2 course lunch on the website) my partner is not a dessert fan and wanted a starter, very misleading. The lockers in the female changing rooms were all broke, it seemed we had to bring a padlock or use the keypad which made no sense and another lady was also struggling to work out how to use them (why not just sort this issue?), when we sat down at the pool area a bunch of screaming kids and families came in splashing and diving, it seems that you are just amongst the general public in the pool. The loungers were so hard they killed your back, I feel like I have left bruised. The sauna was out of order and sectioned off meaning we couldn’t use it. The male changing rooms smelt of urine and needed a good clean as it had damp and the water from the air conditioning was leaking onto my partners head while he was changing. There is no jacuzzi just a whirlpool that is pointless and it’s just making cold water swirl around you. The only thing that changed all of this for us was the restaurant experience, I cannot understand the bad reviews for the food as it was absolutely delicious and portion sizes were great I would give them 5 stars, the staff at loft18 were really friendly and we received great service, when we explained that my partner did not want a dessert the lady happily sorted it for us, in-fact the food was excellent and all the staff were presented nicely. The toilets were the complete opposite to the spa area and were spotless, why couldn’t the entire building be like this? It is a shame as we was really looking forward to our day, we paid £100 to use a public swimming pool and have lunch when we was led to believe we was going to have a relaxing spa day, we was very wrong.