Date of Stay: February 10, 2024 - Severe Privacy Breach and Ignored by Management at Leonardo Hotel Sheffield Our evening at the Leonardo Hotel Sheffield was shockingly disrupted, transforming what should have been a restful stay into a distressing ordeal. My girlfriend, exhausted from preparing for an early shift, was sleeping when the unimaginable happened—a male guest, mistakenly assigned to our room by the hotel's reception staff, barged in. This alarming intrusion was not just a minor error but a grave lapse in the hotel’s security protocols, endangering our privacy and safety. Following this harrowing experience, the hotel staff offered only a nominal response and provided us with the manager’s email for further communication and promised compensation. However, our attempts to reach out and seek redress have been met with a disheartening silence. Despite several emails detailing our ordeal and seeking a rightful acknowledgment and solution, we have received no reply, no apology, nothing. This lack of response is a clear indication of the management's disregard for guest security and their well-being. This incident raises serious concerns about the operational integrity and customer service ethos of Leonardo Hotel Sheffield. The initial breach of privacy was bad enough; the subsequent failure of the hotel management to communicate or offer any form of apology or compensation only exacerbates the situation, showing a dismaying indifference to the serious distress caused to us as guests. I urge potential guests to think twice before booking a stay at this hotel. The severe lack of security and the management's apparent indifference to our situation have been both unsettling and unacceptable. In a hospitality industry built on trust and respect, Leonardo Hotel Sheffield has failed spectacularly on both counts.

Me and my friend arrived at the hotel for a 2 night stay and were given room 307, when we arrived at the room the reception was calling to say the air-conditioning was on the Fritz and asked us to return to reception for another room. We were then given 503, a much nicer room with better view and complimentary drinks for the inconvenience. The manager at reception was extremely friendly and funny and very apologetic for the mix up. Our stay however brief was pleasant, The room and hotel was spotless. I would definitely recommend this Hotel and I will be staying here again on my return to Sheffield. All in 5 ⭐ this time around, extremely satisfied.

Poor hotel. My room was not cleaned and there was litter on the floor and worse in the bathroom. The air con controller did not work properly. The bar is hopeless. The bed was ok but by then I didn’t feel too good about this hotel.

The rooms here are clean and relatively spacious - offering a good view (depending on which side and where in the building you are). Beds are quite comfortable. One bit of criticism is the toilet wasn't really cleaned that well when we moved in, but it wasn't the worst. The service at reception was very good, checkin was efficient and staff were very attentive when I called down to the reception. The only thing I'd say is book earlier for cheaper prices and if you're wanting to drive there - book a car park space directly with the hotel. But otherwise there isn't parking available at the hotel and I believe this is a huge drawback.

Room is decent and bedding is fairly comfortable. Unfortunately the tiny dated bathroom let it down badly... Clearly shows its age with the folding doors full of scale, dirt and worn seals. I struggled to move around and even worried to catch my toes in the door... Way too small to move around. Oh and the soap had an horrible smell.... And both shampoo and shower felt and smelt identical. I guess I'll have to try the other hotels around Sheffield before I come back here.... Only plus side for me is the location.