I booked afternoon tea for two here to celebrate my friend’s birthday and her first pregnancy. I had already provided information that she was pregnant and expected that dietary requirements for pregnancy would be catered to as needed. The waiter asked our dietary requirements when we sat down and we had to explain them in detail, which was completely fine. When the afternoon tea arrived the whole ordered seemed to be messed up. As I have no dietary requirement I did not require any changes to the menu as presented, however, my entire afternoon tea was changed for me by either the waitor or the kitchen. They supplemented my sandwiches of their own accord and gave me two egg sandwiches instead of the smoked salmon. They also removed my shellfish cocktail scone and replaced it with a tiny plain cracker with a mushroom on top. Similarly they replaced the Irish coffee tart with a tiny lemon slice. While I am very grateful they can accommodate dietary requirements, I specified I did not have any so it was annoying to have my afternoon tea changed too without being consulted. The only layer in the afternoon tea that was presented as per the menu were the scones. To be more balanced in my review I will say the food we did eat was delicious. Overall, the service was poor. I would expect a much better service from a 5 star hotel and it was not worth the 12.5% service fee they apply to each bill (perhaps that is why the staff do not seem to bother making it a good experience?) Overall the terrace where the afternoon tea is hosted is beautifully decorated with a cute theme but this was not a fantastic experience and disappointing considering it was a special occasion. I would not recommend and I will not be returning.

Didn't stay, attended an amazing media day, superb location, excellent service, fabulous facilities and great menus. We were all looked after very well. The afternoon teas looked amazing...Next time!! I did buy hand cream to bring home its amazing

The best hotel in London! Faultless in every way, rooms absolutely immaculate, best location, best service! I let the hotel know in advance I was planning a proposal and they couldn’t be more helpful, they upgraded us a room and left champagne for us to celebrate. We drove to the hotel due to rail replacements and they also sorted parking without any fuss. We love Firmdale group and will definitely be back. Ham yard is now a very special place for us 😃

We chose the Ham Yard for our honeymoon weekend, as we wanted a 5 star hotel and spa experience in London. They delivered beyond any expectation we had. The staff were friendly and approachable for any and all questions and assistance. The rooms were impeccable. Spa was wonderful. Spacious, fashionable and above all, friendly. The area and convenience are great too, really close to Picadilly Circus and barely three minutes from the West End theatres. When we can afford it again, we will be back for our anniversaries!

We went for pretheatre lunch from the set menu. Ambiance was good and location excellent, but food was very mediocre. The set menu was uninspired and I honestly could and do make a better cottage / shepherd's pie myself. Overall disappointed by the lack of inspiration.