The Scotsman Hotel, Glenfiddich & Glenfiddich Garden Suite

A luxurious place with decent prices. Didn't stay over night, just had a lovely dinner with my family. Can't fault either the food nor the service. Very polite but still down to earth waiter. Tried haggis for the first time here. Was a lot better than I expected. The ribeye steak medium fried was very good.

Excellent location. Leave via the Market Street exit at Waverley station, cross the road and turn left, look out of the black door with a lift to the hotel. Room was excellent size and a beautiful bathroom with a great shower. Book direct. Unfortunately, the staff dropped the ball towards the end of our stay and showed that there are definitely communication issues within the hotel. Our request for afternoon room cleaning was agreed to, but not done. Upon raising the issue in the evening, there was a defensive tone by reception. After explaining that we'd called way before the "deadline", The night team said they'd pass on what had happened. We got a late check out at short notice but that hadn't gotten back to the staff member with a bag for the next guest coming to the room! It had obviously got back to the front desk though to know what to charge us! At checking out and explaining the room issue the next morning, reception weren't aware and didn't seem bothered. We're not one to rant and rave, perhaps we should have done and caused a scene. It's got some great rooms, great location and amenities nearby. If you're leaving the room in the morning to explore, you'll probably be OK. But some of the service encountered did not fit the price point paid and a combination of the issues faced boiled down to poor communication internally.