We recently visited the UK, staying in a variety of accommodation options. This was easily the worst place we stayed in. I have no idea how this Holiday Inn views itself as a 4-star hotel, or how it gets away with being viewed as a Holiday Inn, as opposed to a lower tier Holiday Inn Express. We booked a family room, which then includes a sofa bed for up to two 'children,' up to the age of 17. The sofa bed provided is completely unsuitable for this purpose. It is simply too small, and to give you a sense of width, there is not sufficient space to put two pillows side by side. A special mention goes to the lovely staff member at reception, who then placed us in a larger room. This was really appreciated but there was still a need to check if a larger room was available. We would otherwise have been left with a sofa bed that is, at best, suitable for children under the age of 10; I suspect there is an issue here with the Trade Descriptions Act. With its 'Holiday Inn' status, the room was also relatively expensive and we then paid extra for breakfast. The breakfast area felt chaotic, with a lot of different people with different leisure and working needs all using the same space (including a company that had their own open desk space and a meeting being held at bellowing levels). Tables were left uncleared and the limited breakfast options on offer were no better than those provided by a Holiday Inn Express. The food itself was really unpleasant, again the worst experience we had of any breakfast offering during our stay.

Surprisingly run down looking from the main road this had an old Travelodge feel about it when we drove in. Once inside though the service was great, room was one of the best at any level with decent lighting, large bed, sensible spacious layout and plug sockets in the obvious places including by the bed. Bathroom was a gem with shower controls at other end from shower so you don't get wet when switching on. Only thing missing was a heated mirror. Will definitely stay again. Good, quiet night's sleep too.

We weren't sure if we'd stay another night, so they didn't book us out. We managed to get the same room (online booking) the room had been cleaned but with dirty sheets. The price of breakfast is ambiguous, expect to pay £15 per person. Some of the staff were excellent, my advise would be to seek a better employer.