Lovely building, shame about the inside Booked an overnight stay for the beginning of our trip to Scotland. Paid extra for a good quality room. On arrival we were offered two rooms - one on the sixth floor which we wish we'd taken but we had to wait for it to be ready, or one on the second floor which was ready on our arrival. Mistake. Room was claustrophobic with cramped furniture - wardrobe up against one side of the bed so no room for a bedside table. No opening windows, no view. Bathroom was clean but smelled strongly of drains. Rest of room was clean and bed was comfortable. On departure the staff were very sympathetic and gave us a discount on our booking, but this did not make up for the poor start to our break. Couldn't help wondering what we would have experienced if we'd waited for the other room. Also discovered on our arrival that the old romantic part of the hotel is at the front - our room was in a newer section to the rear. Look carefully before you book.

Service is amazing. Staff are welcoming, friendly, and attentive. Facilities are superb and relaxing. It has a nice ambiance about it especially being in such a busy place in London. The spa facilities and gym are enough for your needs. Treatment is well priced, nicely optioned also very tempting. Food is very good amd drinks are suited. Service in the main hall can be slow but and is not a rushed experience by any means so if you need a quick coffee I wouldn’t recommend it as you could be here a while 😊🥂

I used the spa on two different occasions and each experience was better than the first. A very helpful and polite service was received from Ashley on the spa reception. Had the Time Traveller experience with Jessica her hands on massage and scrub was excellent and she checked how much pressure I required. I will definitely be going back. Thank you

One of the best hotels in North London. Lots of character and historic features. Super accommodating staff. I recommend you stay for the breakfast. It isn't super fancy but it's good relative to the other hotels I've tried during this pandemic.

We were really looking forward To our stay here. Amazing building sadly let down by the level of service and the fact that some of the facilities were undergoing renovation. Breakfast was poor. We had to wait over 10 minutes to be seated. The bar table we were sat at hadn’t been prepared. We had to ask for cutlery. The cooked breakfast from the buffet was cold. Our tea and coffee never arrived. You can do a lot better for the money.