M Threadneedle, Exclusive Use

Good place for meat lovers. The steaks and beef Wellington were great and cooked to perfection. I also really enjoyed the starter of wild boar tortellini. The service was a bit slow but to be fair the restaurant was quite packed.

Mixed review which was rescued by Elizabeth, waitress and the Operations manager, Matt. Service started off quite poorly when we met the front of house reception team, whom were disgruntled in particular the young woman with black hair, receptionist 1 whom was not happy carrying the bags back to the cloakroom. When Sat at the round table - it was very rocky and unstable, any pressure on the side of the table had a risk of causing damage and unsettling comfort for others eating food. We raised that to the other receptionist whom seated us whom she mentioned she will get it addressed and she did not return to support. We escalated this again with another lead whom was wearing a blue suit and he just said “we can’t do anything” and was quite rude, therefore us to deal with it as he didn’t care, was quite surprised on such service. As he walked off and didn’t address the corners, the other guests were getting quite unhappy about lack of attention on the table, whereby we raised escalation again and fortunately operations manager, Matt intervened professionally and offered a few options, eventually offering a suitable table allocated for us. Service continued whereby we met an exceptional world class service by Elizabeth, whom was articulate, passionate and knowledgeable of the steak. Her excellent customer service reminded me of the world class experience I would receive in top restaurants in Dubai and Los Angeles. The starters and steak were superb, however the dessert was underwhelming. Nevertheless we admired the effort by Elizabeth to maintain a top quality service. Unfortunately the night ended poorly when a few guests raised questions on a few ingredients out of interest on the dessert, whereby the original receptionist 1 rolled her eyes and raised an eyebrow when overhearing. The team felt a bit intimidated by some of the staff such as the receptionists, for example one guest went to the male bathroom but was asked to leave by a blonde pregnant receptionist because she had to clean the sink. Many of our guests didn’t feel comfortable by a lot of the staff members excluding Matt and Elizabeth. This was personified at the end when the receptionists were reluctant to bring our bags in particularly waiting to leave at the lobby, with a sarcastic grin. I am shocked and disappointed by the customer service, some guests felt disgusted as one had a previous incident of a receptionist called Elina telling to call the restaurant after lunch service because she’s busy. Despite the food best mostly great and supported by the likes of Matt, Elizabeth and Daniel (reception manager), the front office staff were very unprofessional and didn’t care about customer service, therefore I wouldn’t recommend this restaurant.