DoubleTree By Hilton Oxford Belfry, Exclusive Hire

Been staying for weeks, have had nothing but good service and helpful interactions with the all the staff, reception Ben Filip and Tanya were exceptionally friendly. Dan and Charlie looked after me in the bar regularly and some of the staff even went above and beyond to make sure my dog had a water bowl and the occasional treats. Chris and Elly from housekeeping had also been super helpful despite peak holiday seasons. I don't know the chefs name but stellar cooking and appreciate it.

Poor service on 2 separate visits for restaurant and spa, can’t review hotel rooms as only visited for conference and spa day. Service in the restaurant needs some serious shaking up. First visit I visited for a works conference, and waited over 1 hour for a baguette. After asking multiple times where it was as I need to attend a meeting (restaurant was empty) it finally arrived burnt and not edible. I then asked for a refund which took 4 weeks. On my second visit for a spa day with my mum which was a gift, it was awful experience and we left after an hour. We arrived at the spa to find the changing rooms full with mums and screaming babies who had just finished having a lesson with no room available to get changed as a very small changing room- this is fine but needs to be communicated to guests who have booked a spa day to relax. The only size robes the spa had available was Small… not very inclusive. The only nice thing was the massage which was enjoyable and therapist was lovely. Pool area itself is limited and in need of TLC and a deep clean. After our massage we went to the restaurant for lunch, we went to the bar to ask where people from the spa are able to eat. The ladies explained we needed to go over to the opposite side to the restaurant to eat with the other spa users. We wandered over to find 10/15 other spa users in their robes eating. We waited 20 min for someone to seat us who abruptly asked ‘do you have a booking’ we explained no we just wanted a sandwich of the lunch menu. He then told us we were not allowed to sit in the area with the other spa guests and would have to sit in the bar. We explained we didn’t feel comfortable sitting in the bar as was full with people fully dressed for work etc. and not in robes from the spa and he said this was the only option if we wanted to eat. After this experience we decided to leave and were left very upset and disappointed with our experience.