Capacity and Layout
Ratings & Reviews
August 15th, 2018
great working space, however, the service in the cafe on the 1st floor is rather unsatisfying and sometimes just rude. The barista women seem to dislike very much serving customers. It would be good to review their customer service training or just their attitude with customers.GOOGLE REVIEW
February 21st, 2019
Nice space and really helpful receptionists, but the lady behind the cafe (short hair brunette) is rude and not helpful at all. I asked her for a fork as I forgot my own and she said no. I offered to pay a surcharge as a member of Spaces, and she said no. I asked if I could buy something to get the fork, and she told me she can't give me a fork because other customers need it (??). This was a very awkward exchange with everyone watching, and I was perplexed at her obtuseness and poor judgment. Eventually the front desk staff just went behind her counter and got me a fork, and the world kept spinning. I don't know what the arrangement is, maybe she's the manager of the cafe. In any case I wouldn't have her facing clients - as she might have just caused Spaces to lose a corporate membership over a fork. I had a great experience here until this asinine and unprofessional encounter - what a shame.GOOGLE REVIEW
February 24th, 2021
While working from this location, I was subjugated to workplace harassment and intimidation by another individual who was working at the same location. His name is Adam Van den Bussche and he works at this Spaces location for the company called Indie Consulting. Adam had an assigned desk and I would sit in the first-come-first-serve booths. I chose to sit at the booth that was across from his desk purely because it was the booth closest to my boss' desk (who also had an assigned desk). I documented two incidents (February 4 and 9, 2021) in which Adam attempted to intimidate me by calling me slurs and using profanity to force me to sit somewhere else. The first incident was witnessed by another worker at Spaces. At no point did Adam, who is at least in his late forties, act like a respectable adult or show the proper courtesy people should show in the workplace. Work harassment and intimidation are completely unacceptable - anywhere. I reported the incident to the Spaces front desk. Bradley and his colleague, I believe her name was Elena, were helpful. But Spaces chose to pursue no action. Even after I spoke with Spaces directly they at no point seemed to take this matter seriously, attempt to mediate in any way, remind Adam that workplace harassment is unacceptable, or offer me an official apology.GOOGLE REVIEW
September 28th, 2021
My experience with Spaces Oxford Street has been brilliant so far; the staff have been helpful whenever I’ve needed anything and they’ve always been friendly and approachable. The other community members have been pleasant and also generous with constructive feedback and insight which does make the environment one that is very worth interacting with and better still, a part of.GOOGLE REVIEW
November 26th, 2019
Spaces: Mappin House Like others, I observe that a 1 Star rating, is 1 Star too many!! I have written previously, to complain about shocking management and administration processes adopted at Mappin House, which is supposed to be Space's flag-ship, 5* property!!!!? Having been a client at Mappin House for the better part of 5 years, and having paid invoices totalling in excess of £70,000 to Spaces/Regus, I was astounded to find out today, that "The Client Relation Manager" took it upon herself, to unilaterally decide to remove my mail box, without even having the decency or curtesy to tell me what she was about to do. In the process, I have to guess that she has sent my mail (including a letter which enclosed a cheque for work done) "back to sender".......?! When I raised a compliant verbally to the manager, and asked for an explanation, I was told that she was too busy to deal with my complaint, but that she would reply later today. However, the better part of a working day has now passed, I have watched her chat with colleagues, wonder aimlessly around the floor, and sit at her desk...... So, it is no surprise to me that the promised response has not materialised. It is bad enough that client complaints are generally ignored, but the attitude of the property manager at Mappin House is only part of a bigger problem. Space's own company Policies & Processes are often not enforced, from bulk-emailing clients and forgetting to blind-copy everyone on the mailing list, through to poor, inaccurate accounting and administration, broken lifts, tired and stained soft and hard finishes, and the main gent's toilets were "out of service" for the better part of 8+ weeks - all without explanation or apology. I accept that its normal for properties to encounter technical and administration problems, but it is not normal for a company's chosen representative, to run away from their responsibilities, and in the process prove she has forgotten her job title: "Client Relations Manager"! In conclusion, I believe it is a sad indictment that Spaces are ready to employ managers who are unable to define the meaning of the word "SERVICE"..... Furthermore, when a manager is prepared to accuse a client of breaking the law, she is then unwilling to row-back and acknowledge her mistake, preferring instead to dig an even deeper hole for herself, by mustering a sarcastic smile and the rather bizarre comment: "Thank you for your feedback" which was repeated 3 times........!GOOGLE REVIEW
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