Pauline WongJanuary 17th, 2021

Despite some minor drawbacks, we mostly enjoyed our 5-night stay at the Crowne Plaza Kensington. The hotel property and rooms were clean and comfortable. We chose this hotel for the double bed family rooms, which was surprisingly spacious. I really liked that breakfast was included so that was quite convenient and a peace of mind when starting our day. Location was superb as the hotel is located across the Gloucester tube station, half a block away from the hop-on hop-off bus stops, and a short walk to Harrods and other shops. My only issue was with housekeeping. Our room included two complimentary bottles of still water upon check-in. The bottles were replenished on the second day but were forgotten on the third, forth and fifth day. Perhaps it was because we had purchased additional bottles of still water (which were stored in the mini fridge) but that doesn't negate our entitlement to the complimentary water each day during our stay. My husband had to purchase two bottles from the front desk one evening at £2 a bottle since Boots pharmacy across the street closes at 8pm and we previously purchased their remaining stock in the cooler. Housekeeping also didn't bother cleaning/replacing the used mugs and spoons. By the fifth day of our stay, we had a closet full of (four) used mugs that had been there for three days. Granted we could have easily rinsed them for re-use (which I did on our last night) but the onus should have been on housekeeping and not the guests. Even so, I would probably stay here again for value and comfort of two beds and the convenient location.

Logan DelahautJanuary 17th, 2021

Hotel was great. Location is one of the best things about this hotel and it’s one you will never forget. The subway entrance is across the street and it’s a main line but not a busy stop. Most food is in walking distance. Herrods is in walking distance. And most shops are in walking distance. A slight problem that we had was we left our bag in the room after we checked out. I went up to get it after we realized on the subway. The problem I have is that my key still worked after the time we checked out, and the bag was still in the room after the room steward cleaned the room. I would have thought 1) my to not work and 2) the steward to bring the bag down to the front desk. Other than that was a awesome hotel.

Jim HansonJanuary 17th, 2021

The hash browns are circular and taste weird. As an English man I prefer the traditional hash browns. I hope they change this. I spoke to other customers and they did not like the taste of the circular hash browns at all. Besides the breakfast... everything seemed to be very nice. Especially the workers

Alexander CrooksJanuary 17th, 2021

I’ve stayed at this hotel a lot - around a dozen stays ranging from one night to two weeks - and really recommend it. The staff are consistently friendly and helpful. The rooms are clean. The hotel is conveniently located. And I especially appreciate the restaurant which specialises in well-executed Asian fusion cuisine; it is a welcomed break from the typical hotel fare of pasta, burgers and salads.

Adriano BartolozziJanuary 17th, 2021

The hotel has been recently refurbished and looks nice, but missing some attention to details, especially in the bathroom, where mould and rust are everywhere. Service really good, and the garden is a really nice touch! Food good as well. Can't beat the location!