Hanna LaadikSeptember 24th, 2020

The price paid was in line with other London hotels available for that night although expensive; the experience was pleasant but not without a few niggles. First off the location is great for the Tower of London and minutes away from the nearest tube station. There was an issue checking in in the fact that our room wasn't ready, so we had to wait in the lobby for 20 minutes for it to be cleaned. The room was a good size, clean and tidy, but in my opinion not as grand as the hotel lobby and not of the same standard as other 5* hotels I've stayed in previously. The hotel staff did enter our room in the evening - whilst we were out - to close the blinds and add a chocolate mint to our pillows; whilst a nice touch, I wish I knew this so we could have not left personal belongings strewn across the room when getting ready in a hurry! The well-being facilities were good; the pool was lane only swimming and the hot tub, steam room, sauna and aromatherapy room were quite small but luckily it was quiet when we used them. The reception staff were polite but didn't explain much, we had no idea how to use the lockers so ended up hanging our belongings in the main pool area. Checking out the following morning was easy, although it was suggested that we'd used the mini bar and it felt like we had to convince them that we hadn't. Concierge were very helpful when we'd realised we'd left something in our room and in booking attraction tickets for us. Overall it was a decent stay but I wouldn't stay again unless the price was significantly cheaper.

Rich StozzlingSeptember 24th, 2020

Aircon wasn't working properly in our room on an extremely hot day. Duty manager upgraded us to a penthouse suite free of charge, with spectacular views of the Tower of London. Thanks for the fantastic service.

Graham BSeptember 24th, 2020

Great hotel. Big spacious room. Breakfast was good. Staff all very friendly and helpful. The pool and spa area were superb. Great location

Kenechukwu OnovoSeptember 24th, 2020

Went for a breakfast meeting, very nice breakfast with good and Freindly staff. Air conditioning for the conference hall quite good especially in this heat season.

Norman MitchellSeptember 24th, 2020

We have stayed at The Grand several times. A great place to stay when in London with views of the Tower of London if you are lucky with the room. A quality hotel which you can get at reasonable prices. I take my swimming gear each time we visit but I am yet to use what I am told is a fantastic pool. Next time!