Harrow Leisure Centre, Masefield Suite

Very dirty & cold chaining & poolside area. Our first time & we first extremely grossed out about the experience. Grubby floors, outdoor shoes allowed to be warn throughout changing areas. Dirty plasters & hair seen around poolside. It seems a renovation may be due. T Even tiling seen to be falling off. The actual pools themselves seem a great size & space with so much potential, it's such a shame. I'm sure this place was lovely when it first opened. Lastly, some of the staff seem to need further training. I asked a simple question about pool their rules (being new to UK public swimming pools) & the response I was given was a shrug & "don't know", like I was inconveniencing her by even asking. This staff member seemed to be standing around the entire time appearing to be doing nothing. Only one staff member seemed kind & supportive, although she seemed to know very little English, so it was a little confusing. Hopefully they will look into retraining their staff, do some much needed renovations & regular checks when it comes to all around cleaning of the facility. Until then, unfortunately this will be our first & last visit to this pool.

Dirty and grubby place. Changing rooms are absolutely rotten. The poolside looks like something from World War 1 and the mould would make any jungle jealous. Visited today and wouldn’t wish the experience on anyone.

The staff at reception is highly rude and not supportive. They operate various other outside clubs as well and it looks a chaos when you have to get the entry to those areas. They are not receptive to feedback at all and always respond rudely and are least bothered. The facilities are decent but if they can work on their staff, that would be great!