We booked a table for 9.15 and was really looking forward to taking our children for the experience. To be honest I would say it is not worth the price for what you get. We got there early and waited at the bar for our table to be ready. The table was ready on time but it then took nearly 30 minutes for our order to be taken and we were told we could not order starters as the kitchen was closing at 10. Fair enough. We ordered just mains and children's meals. The children's meals were okay (vegetables as a side on kids meals were a frozen meal medley). Burger came without half the toppings and ribs were burnt and dry, coleslaw was tasteless. They agreed to remove the burger as my husband could not eat it, it was that dry. Service was not great although the staff were friendly enough. We were then handed the bill despite not asking for it and others were still eating in the restaurant. In my opinion for the price you are charged there are far better places to eat

I had read a lot of negative reviews, and had considered going elsewhere, but my daughter was having none of it as it is our traditional tea-time place when in London. I didn't book, as I didn't know when we would be ready to leave what we were doing. It was actually surprisingly busy, and as a "walk-in" we were given a wait estimate of 25 minutes. We were seated in fifteen. Our waiter arrived swiftly and everything came in good time and in the right order. We were checked on twice whilst eating. Actually, or waiter was quite a character, and infectiously cheerful - we will remember him for quite some time! When it can to desert, he explained that, due to my having forgotten my glasses, my daughter had ordered a sharing pudding for four(!), suggested an alternative, thought about it and suggested a more suitable alternative as it was just for her, much cheaper too, so he wasn't trying to pack the bill. When first seated, a lady came to let us know that their elephant character would be round and when, for "meet and greet" and photos. The same lady was very apologetic when the character arrived, because he was "late" - we hadn't even noticed - and we got a little dance to make up for it. Yes, a slightly tired venue, but I cannot fault the staff or food, and the surroundings are great for children. Lastly, I noticed some complaints about the toilets? The gents was perfectly fine, and I primed my daughter to check the ladies, and that was absolutely fine too.

Great place for the kids and grown ups alike. Service was excellent, our waitress was Billie. Menu is on the website so you can check it out before you go. It's not cheap but portions are pretty big so it still represents good value for money. Remember this is an experience not just a restaurant so go and enjoy yourselves.

I always enjoy visiting this restaurant. They offer good quality food at reasonable prices for the area. The atmosphere is incredible and is a talking point. The service was quick and the staff were friendly. By the way they accept blue light card (they did when I went anyway).

This place is amazing. Very unique and amazing decor but service in restaurant was poor. My child got her food but they forgot her drink. Then they forgot our dessert, sugar for coffee. We had to keep asking. They also had a lady doing face painting which was cool for the kids. Giving it 3 stars because of their poor service and the shop is very very expensive. Bought a soft toy red panda for £17.99. But my 4 year old was a happy girl.