Absolutely amazing. We contacted first thing in the morning in order to leave a really bad place we stayed overnight and they salvaged our trip. Staff were friendly and helpful, the room was spotless and comfortable, the restaurant was amazing and over all just a 10/10 experience.

The Ampersand has been so lovely. Everything has been easy, comfortable—a pleasure to stay here three nights. The staff is so warm and welcoming without being overbearing. The past few weeks traveling in London and Bath, I’ve noticed that a consistent number of hotels and restaurants are unwelcoming of kids. It’s been a bit frustrating. But at The Ampersand, quite different! They had my son’s bed set up at check-in; there was a little robe and set of slippers for him in the bathroom; and they sent up a little hot chocolate set for him after we checked in. We booked through Tablet Hotels and there are some advantages through that platform but in general, everyone has been warm to our family and it really makes all the difference. Thank you Ampersand! Sorry to be checking out today!

Stayed here for a short stay as a small family. From check-in to check-out, the service was impeccable. The staff did everything to ensure your stay was memorable. Our two year old loved having her own little bathrobe, slippers and toiletries... even a little rubber ducky! It's an ideal location, so near the natural history and V&A museums, great restaurants and handy transport links. Would definitely stay here again next time we are in London.

I hired the event space for a birthday celebration and everything went amazingly. All the staff I encountered were brilliant and helpful, the space was perfect and accommodating in every way I needed it to be, the food was delicious. There is not much more that I can say. I special thanks to Oliver, the best events manager ever! Will definitely be coming back. 10/10

Aimed more for kids but overall nice afternoon tea not sure on the prices as we was right by the reception and it was very loud as they was hoovering, we would of liked a little more privacy or a wall as we was constantly hearing the receptionist and many people looking at us. Also the table was too small to fit the afternoon tea stand and the teas and drinks on luckily there was a free table next to us to put it all on. Additionally the dried ice was too much it started spitting on my face which wasn’t very nice when trying to enjoy my meal. Lemonade instructions wasn’t very useful the lady who served us seemed to be rushing to tell us all the things to do but end up being a terrible lemonade :(