The Capital Hotel, Apartments & Townhouse, The Cadogan Suite

Message of thanks I would like to thank everyone for the excellent service and full cooperation. Indeed, you deserve to deal with you. I will visit you again and tell my friends. And all my sincere thanks to the brother, the Prince, the friend and brother to Jandro, for his cooperation, as a respectable and ethical person Your brother / Saleh Al-Marri, I stayed with you from April 11 to 19, 2024

My first time staying here and if I’m honest you’ll have a quieter sleep if you stay on the runway at Heathrow airport. I was gutted to say the least, I know rooms in London typically are smaller as your paying for the location but a shoebox would be larger then this, so I was already a little displeased. But I’d traveled over 5 hours and by the time I arrived it was late and I wanted to go out for food. The interior is just same as most hotels these days, same dark vintage/contemporary vibes, no wow factor, but again I booked to sleep here, not for the interior design. Before I even slept I noticed a constant loud drone noise accompanied with a loud clunking every 10 mins or so, I found very quickly this was from the exceptionally old air conditioner, I tried to turn it down to a bearable decibel, which in itself is not good. I want utter silence, at most, a peaceful light hum from an air con. But this sounded like a jet was taking off. But because I had turned the noise down it ment the room temp increased so I was then uncomfortable from the heat, which I very very rarely say somthing is to hot. its room 220 for reference, weather it’s faulty or what I have no idea. After hours of travelling I needed peace. I had places to be the day after and needed to be well rested. I was not. I was not only late to meetings but I was exceptionally tiered and to top it off I had to drive back that same day, another 5 hours while drained. The staff who did get the things I requested where good, I asked for additional pillows and ice and this was very quickly brought to me, so I can not fault the staff, but the building is tiered. It needs a revamp, and a new lift, I genuinely thought it had broken down it is that slow. So service 10/10 the hotel -100