Heddon Street Kitchen By Gordon Ramsay, Hidden Heddon
3-9, Heddon Street, London, W1B 4BE
Capacity and Layout
Ratings & Reviews
August 19th, 2021
I have already written an email of complaint, but having not had a response, thought I would post it publicly here. Tried to book last Sunday and was told the restaurant was fully booked, but we would be welcome to come along as the outside was saved for walk-ins, and not bookable. I arrived at Heddon Street Kitchen and was pleased to see that there were a lot of free tables outside - in fact only two were taken. I was approached by a woman who immediately said they were fully booked, and there was nothing available. I can only say that her attitude right from the start was off, and she seemed annoyed to have been bothered. I explained the conversation I had had earlier, and she told me to wait whilst she went back inside. A few minutes later she returned and again said you were fully booked and there was nothing available. Not to be put off, I persevered and said I had been told that the tables outside could not be reserved and that they were on a first come basis. She said that that was correct. By this point she seemed to be getting visibly angry, which as you can probably imagine, seemed grossly unprofessional. I again asked why we could not be seated if there were tables available and not booked. As this point I was told that they had had a number of enquires and texts requesting tables, and therefore everything was taken, which I simply don't understand. I would love to know what your policy is here, and why we could not have had a table - may I kindly suggest that this is also looked into, as during these difficult times I would have thought you would be bending over backwards to impress your customers and encourage repeat business?GOOGLE REVIEW
August 20th, 2021
My wife and I had a 'Beef Wellington Experience' meal this week, bought for us as a present by our children. You get a starter platter to share, then the beef wellington main and then a dessert platter to share - plus cocktails. The platters are big - along with the main dish you get plenty to eat. Everything was top notch. The staff were great - the food arrived prompty but it felt very relaxed. I have always liked Gordon Ramsey as seen on TV - it was wonderful to discover that this restaurant lives up to his name. I recommend it.GOOGLE REVIEW
September 11th, 2020
Waiter quite rude, food was exceptional however the service was questionable.GOOGLE REVIEW
September 11th, 2021
Great food and a lovely experience. Would recommend. Staff were very nice and we very attentive. Food was delicious. All in all great place for a meal! Prices were on the higher scale but the quality of the food and service were demonstrated in the priceGOOGLE REVIEW
August 23rd, 2021
Innovative and delectable. Excellent! It was innovative and unexpected in many ways. The menu is as limited as the coctel list... but it's good... no, excellent. We had a fantastic time and will definitely consider returning. The ambiance is very casual, and the space is small but not cramped ( place being full). Thank you very much!GOOGLE REVIEW
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