Kettering Park Hotel & Spa, Harrington Suite

Our stay here was lovely, we came for our anniversary and although the staff were not aware they were incredibly kind, attentive and enthusiastic. The room was clean and spacious with a very comfy bed, the spa was very nice to although I didn't get to try any treatments. The food was also amazing, we have one evening meal, an afternoon tea and two breakfasts and wasn't disappointed at any point.

I have been disillusioned by the hospitality industry in this country for quite some time. Having spent a career in Senior Hotel Leadership roles and Central Hotel Leadership strategic roles my entire career, I am delighted to say my family and I had the BEST possible experience. Every single touch point was OUTSTANDING. Check in was excellent, hotel was spotlessly clean and well maintained. The service was genuine, warm and efficient ……. I have been so disappointed over the last 5 years (or so) and was feeling like hospitality had lost its Mo-Jo and that we have forgotten the basics of looking after people. My experience at the Kettering Park Hotel and Spa restored my faith that we can still do it well, with the right leadership and the right team. Quality moments like ‘afternoon tea’ with linen table cloths (not that we had tea, but witnessed it) and fresh planted flowers on the tables (wise investment). It was BUSY with two weddings, a party and leisure guests (we were leisure) and they still successfully managed to juggle the balls without dropping anything. BIG shout out to the Breakfast Team who ruled the roost with warmth, comedy and no nonsense approach, who were clearly excellent role models, who had their team well trained and knew exactly what to do to provide an excellent experience. Thea actual breakfast was excellent too! I could not recommend this hotel highly enough and its amazing team. All of the ‘big boy’ brands, who have lost their way, should go and take a look at what ‘excellent looks like’. 100/10