Hire Grand Harbour Hotel Exclusive Hire

Grand Harbour Hotel, Exclusive Hire

West Quay Road, Southampton, SO15 1AG

78% would book it again
Typically responds within 7 hrs
GH

Capacity and Layout

8 - 500

Boardroom

Boardroom

8

Classroom

Classroom

300

Cabaret

Cabaret

350

Theatre

Theatre

500

Restaurant

Restaurant

-

Open space

Open space

500

Amenities

Wifi

Audiovisual

Parking

  • Offsite

Parking available

Parking

Public transport

yes

Public transport

Catering

Extra space / Overnight

Disabled access

Air conditioning

Lectern

Stage

Cloakroom

Print/Scan/Copy

Description

Ratings & Reviews

Sarah Cragg

September 30th, 2021

Upon my arriving at the hotel I asked about the swimming pool which I was told was closed. However the literature I was given said it was open along with the spa. When I phoned the spa they where closed. Upon checking out I showed the literature to the receptionist and she said I should have received a different piece of paper. I told hair that I didn't. She was not very helpful. She just said she hadn't been there for two days. I know there isn't a lot I can do but I found her attitude very bad and non helpful. I think reception staff need more customer service training as I was also holding a cane as visually impaired and they didn't even acknowledge that I may have needed more help. However the upgraded room was very nice. The bar had a nice atmosphere and the breakfast had plenty of options.

GOOGLE REVIEW

Mini Menon

October 14th, 2021

It was good overall, with a few hiccoughs. At least the staff tried to be helpful. It is a 3 star hotel, which can be improved, with some work to upgrade the ambience of the rooms, lobby and corridors etc. Training of the staff is also needed urgently. I had a lot of hassle as one lady at the reception kept saying my breakfast is included but another staff member said it isn't and l had to pay for that. I don't mind paying, but it caused me a lot of inconvenience and confusion and several trips to the reception. Same was the case at dinner last night. I ordered a few things and after paying for it and waiting for a bit, l was informed that it's not available and took another 20-30 minutes to sort out things. The saving grace was that the staff members involved were polite and tried their best to sort out the issue. I think that overall the price charged for the rooms and breakfast is rather high, for what you actually get. So either step up the act and charge what you are charging now. Or maybe it's only fair that you reduce your prices.

GOOGLE REVIEW

Debbie Hammond

September 7th, 2021

We stayed here for our silver wedding Anniversary. What a treat! Swimming pool mostly to ourselves and jacuzzi Room was clean and fresh air on a god send! The bed was huge and so comfortable slept like a log! Close to the harbour and shopping precinct if you want it. Nothing was too much trouble for the staff and they were all helpful and friendly

GOOGLE REVIEW

Mr Privacy

October 19th, 2021

4 star hotel with 4 star prices but nobody to take your luggage to your room, understaffed restaurant, no room service. They claim to have insufficient staff, I would suggest they are underpaying probably. Tacky sweat stained chairs in the bar and Marco Pierre White branded restaurant where the food is mediocre in quality but expensive, and you are surrounded by his ego rather than his ability (which I've never been struck by). There is one guy in the bar, Luis, who seems to be doing the work of about 5 people, and very personable and obliging with it. Make him the boss!

GOOGLE REVIEW

Aaron Forrest

June 27th, 2021

Please don't stay here just woke up need some water. And the hotel is telling me I can't bye no water till 4 o clock so my wife has had to walk to shop as I can't walk at min due to ligament damage to my knee do u think they care... and I actually want to bye the water when u would think staying in a 4 star hotel over 200 pound a night that they would at least supply u with a bit of water but no please don't stay here

GOOGLE REVIEW

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Hire Grand Harbour Hotel Exclusive Hire

Grand Harbour Hotel, Exclusive Hire

West Quay Road, Southampton, SO15 1AG

78% would book it again
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