Alexander House & Utopia Spa, Shelley Suite

Had a one night stay with spa access, a treatment, dinner and breakfast. It was fantastic. Highly recommend for a special treat. Only feedback, and it's minor, is there's no ambient music playing at dinner/ in the bar / at breakfast, which would add to the atmosphere. Everything else impeccable.

My partner and I had a wonderful stay at Alexander House. I had booked this as a surprise birthday treat for my partner. The room was decorated so nicely with balloons and a little treat for my partner so it was a very nice touch. The room was exceptionally clean and larger than I had expected so loved the room. There wasn't a view out of the room (just looked into another building), but least we got plenty light coming in. The Spa was very beautiful, well maintained and clean. Plenty towels provided in the changing rooms as well as soaps, shampoo, conditioner and body cream were provided so this was very handy. I had initially booked for dinner for one night as the second night I was going to take my partner out, but due to the snow, we had dinner on both nights and we had a wonderful experience. The staff were exceptionally lovely and bubbly, and definitely made my partners birthday very special. The food was very nice too. We ordered breakfast in bed on our first morning. Great service, but just a little side note on how much cooked breakfast to order. Can't get too many as it will be added as an extra charge. Something that wasn't stated on the card when filling out the form, but other than that, everything else was perfect. Second breakfast, we went to the restaurant and received exceptional service from Lily. On the whole, it was a really lovely, relaxing and chill experience. We loved our time there and hope to go again soon.

Hi Went with my partner seeking a romantic date celebrating our 1st anniversary of being together. Making the reservation was not complicated, straightforward. While I was making the reservation, I mentioned that we are celebrating our 1st anniversary. Hoping that the hotel will help to make the date more special for my partner and I, which a detail that a five Red Star Hotel should not miss in my opinion. I am saying this as I used to be in the hospitality industry and worked in Five Red Star hotels. One of the rules I learned is attention to details, as the aim is to make the experience of each guest a unique experience; which will not be found elsewhere. Do not get me wrong, please staff were very welcoming and helpful starting from the reception all the way to the table. We have been introduced to the Valentine menu which consists of six or seven tasting courses I believe, the food was great and also thanks to the chef for replacing one of the dishes for my partner, it was a nice touch from her. ( we were the first booking and the first table arrived, so halfway through the service we had to wait longer for the next tasting plate to come, but it is okay.) We continued on the tasting courses all the way to deserts and here I was waiting for the Five-Star touch or the wow factor, and come the importance of preparation and going through guests lists and details to see if there is any special celebration is taking place. Unfortunately, we finished our meal and left as any other couples around us. I wrote this review because I know how important reviews are in hospitality for improvement and development. Best wishes