Kit LauApril 17th, 2021

Excellent location and the high tea is very very good. Try and grab the sofa seating facing the Buckingham palace, you’ll really enjoy being watched and people watching. The original room that we booked was very large, clean, and on the first floor. However, after dinner when we got back into the room, we realized everything smelled like BBQ. Found out our room was right next to a restaurant vent and requested for a switch. We then had to move to the forth floor and the room was wonderful, extremely spacious like the one we had originally booked but the decor was completely different, I like that the rooms are all unique. We had medication that required refrigeration and the staff brought up a small refrigerator for us immediately. Service is excellent and staff was very kind, we really can’t thank the staff enough for such wonderful hospitality and eagerness to make our stay memorable. Highly recommend!

Meg HanshawApril 17th, 2021

We took a 2 week trip of the London area + Ireland and out of all 6 of the hotels we stayed in during our stay overseas, the Rubens was the best and our favorite!! I cannot say enough about the customer service here. It is top notch. Always someone to open a door, call a taxi, help with luggage, give directions or dinner recommendations, make reservations, you name it! The doorman, Stewart made an impression on us as well as James in the dining room during afternoon tea. This was my husband's first time overseas and they made quite an impression with him! We had afternoon tea which was A+ - definitely recommend doing. The curry room was delicious! You have to try their curry. Breakfast every morning was top notch in a beautiful dining room (our favorite breakfast as well out of all 6 hotels). The room was beautiful even though you can tell it's had years of use. It was very clean and comfortable, which is what matters most to me. The hotel is in a great location. We walked all over London. We did utilize the hop on hop off bus, which has a bus stop right in front of the hotel, for 2 days but on the other days we walked or took the tube. Overall, you feel like royalty in this hotel. It's clean, the food is great, and the service is even greater. We will stay in this hotel the next time we visit London, no doubt about it!

Nim GApril 17th, 2021

On 23rd June walked in with my guest, as I saw a windows seat was empty, I asked, we have no booking, could we have window seat table, the waiter looked in the reservation book, then went to discuss with another, by than, i knew those tables was not reserved, after a while I said will not give good,reviews, than the Manager, said it was all reserved. I didn’t buy that lie. We paid £40 each for afternoon Tea, (not the best, I have had better ones) chocolate scones tasted yukky, they offered us a glass bubbly each as complementary, was nice, but window table would have been nicer. We were nearly finishing our Tea, than the staff came up to us and asked if we would like to be moved to the window seat, as it been a last minute cancellation at window table. Staf service : impeccable

Thomas RamundoApril 17th, 2021

Did the high tea. Loved it. Food fantastic. Super staff. Excellent and appropriate live music. Never thought I'd pay that much for tea! Worth everything it cost for the 3 of us.

Angel GarciaApril 17th, 2021

Directly across from Buckingham palace. Friendly, helpful staff. The hotel has a great classical character and charm and feels very cozy. Safe location with many amenities and two blocks from Victoria underground station.