The Staff where the best we have had in many hotels around the world , however the room was no where near 5 star . We arrived on the 3rd September for 9 nights and we where sent to room 412 which was a king room, mews view. It was a mews view but I don’t know where the king came from we would not like to go in the lesser rooms . I rang down to reception and asked whether this room was a king room. They said it was but it did not look anything like the video on the website. There was two cheap bedside cabinets that we had trouble opening and shutting. There was only one chair in the room so we asked for another . It came but there was not much room to put it . We could hear everything that was going on in either the room next door or below or above. One night there was a gentleman on the telephone, he might as well have been in our room we heard everything he said. To sum it up the staff on reception in the breakfast room and the especially the concierge lads where excellent . However the room let this holiday down. Also myself and my wife like to mostly eat in the hotel but the English grill was closed. I understand that there is a shortage of staff but thy could still open the curry room .we did eat in the bar and the b bar which was good but the menu was a bit sparse . We booked well in advance so you could easily have let us know. We have stayed in 2 and 3 star hotels which had a better room than we where given. We are both over 70 years old and we like to relax when we get back to our room, we could not at the Rubens. Keith and Christine Owen

Great experience with live pianist in a historic setting. Food was delicious, particularly the white chocolate and honey scones. The only downside is the tables are very low so anyone over 5'5 won't get their legs underneath which is very frustrating as you have to lean forward to eat or hold your plates over your lap. I would recommend if it wasn't for the poor tables.

Stay was great and the service exceptional. Be prepared when you check in the pictures on the website are deceiving. Once in our room with a few bags we couldn't move. Space between the bed and the wall was tight. Once we spoke to the front desk they moved us without a problem. Guest Services ( Alice ) was a delight to speak to and went above and beyond to accommodate us. It just goes to show you service is everything. London is wonderful and the Ruben made it even more special.

So pleased we chose here. There are so so many Afternoon Tea's in London to choose from so we consider ourselves lucky to have chosen The Ruben's at the Palace. Friendly and professional service, beautiful surroundings and just perfect food and drinks. Will definitely return at some point. Thank you very much 😛

We had a wonderful time staying at Rubens at the Palace! The staff were amazing and in particular Paula Orton went the extra mile in terms of customer service. The staff are very welcoming and make a fuss of children and so my daughter had a wonderful time. The breakfast was lovely too. We would highly recommend!