Checked in and member of staff was helpful and polite, went to room and horrible smell found someone had used toilet and not flushed it. Room was dirty with rubbish in draws, behind bed, bathroom. Told reception and gentleman apologised and said he had no other rooms. Went to use pool and changing room was messy with lockers broken, floor needed a good clean. Pool was cold so could not stay in it, spar not working with no notice anywhere, shower constantly running as won’t turn off. In morning found cockroaches on window and when informed lady on reception laught and could not care about it. When I asked for a manager she told me they not on site but will call me within 24 hours. Still waiting for the phone call 10 day later.

Really surprised by the reviews for the spa day. We arrived today and the reception staff were really friendly, particularly Paul. He took our details and showed us around. Very welcoming. We liked the pool area. There is a sauna and a jacuzzi also. Both were lovely and warm. The massage was really good (and I go for massages often so know when they're bad). I felt really relaxed and the therapist knew what she was doing. Shame the other, larger sauna was closed and the steam room but it wasn't much of an issue for us. We then had a cream tea. The Coffee was superb (really decent quality coffee and a lot of it - and offered a top-up). There weren't any gluten free scones so I had a GF chocolate torte instead. Really tasty. We had a great time overall. Yes, the ladies changing rooms could do with some heating, BUT it's not the end of the world. I would come back for another spa day (and I can be a somewhat critical reviewer - when something is bad). Thank you for a lovely day, and thank you Paul for being so friendly.

Came for a 2 day break. Was a little concerned after reading negative reviews, however they could not be more wrong. Staff were so friendly and helpful, the room was immaculate. Went to the spa which was really good. Will definitely stay here again

Came here on a Murder Mystery night away. On main road a short taxi trip from city centre. Reception staff very friendly and helpful. Room quite basic but clean. Shower over bath with plenty of hot water. Walls VERY thin. Could plainly hear next room conversion, every word even though they weren't raising their voices. No matter, just put a radio station on the in-room TV, for everyone's privacy. Evening meal was well executed and the buffet breakfast was of a reasonable standard.

It was pleasant enough. Breakfast was OK had to wait for more food to be cooked Pool was OK it needs alot of maintenance doing jacuzzi wasn't hot it was colder than the pool. Steam room broke. Sauna is very small room for 2 at most. Wide range of Gym equipment very good Evening meal was lovely