Coulsdon Manor Hotel

Arrived with a disable Traveller. The disabled room is on first floor. After six hours the lift was still not working so I had to make alternative arrangements myself. The reception staff were not empowered to arrange alternative accommodation. The general manager afterwards apologised and promised to change how a situation like this is dealt with - I.e staff empowered to book an alternative hotel and arrange transport so that no guests in future are inconvenienced. I did stay here the following two nights and all was well. Some staff think it is acceptable to charge for latte or cappachono with the breakfast. It’s a bit hot and miss. It should certainly be free.

What a lovely place set among a beautiful golf course. Lovely large room with lots of seating, tables, large bed and amazing view. Room had fans, iron, trouser press, ironing board and hairdryer. Plenty of sockets. Reception staff really friendly and welcoming. Some little things let it down like a socket with tspe over, a missing top of sink tap but didn't spoil our stay. Didn't eat there so can't comment on food, but would definitely stay again. Really good value for money in my opinion.

We had an issue while staying at the hotel. Unfortunately although we tried to give them the benefit of the doubt, we had no follow up from the Hotel management and did not feel the incident was taken seriously. There is minimal CCTV and this is a sprawling hotel with old fashioned key locks. The hotel was dated with an uncomfortable bed. The toilet flush did not really work and although the water was hot the shower was also poorly functioning. For guests traveling with pets they should be aware that there is a daily surcharge for dogs. If dog walking in the hotel grounds there is nowhere to leave the dog waste. On the plus side the rooms are clean and the staff are friendly. Would not return or recommend!