We went over half term with my 5 year old, she was very excited to ride the Mail Rail , we had to queue for around 20-30 minutes. I felt a little claustrophobic inside the mail rail and there was a slight odour of fumes. We wanted to go to the Play Room and thought we could purchase tickets on the day however the cashier was not very helpful, by this time we were a little tired so ended up not going! I would recommend for children and history enthusiasts, it’s not very overwhelming like the bigger museums.

It was a very interactive experience. The mail rail was definitely the highlight. I thought my daughter would cry when it was quite dark in the tunnel but she actually enjoyed the journey. You will learn a lot in terms of the sorting / delivery of the mail in the tunnel. It was fun. The museum itself deserves a good 2 hours of visit. We will go back at some point since you get annual pass upon purchasing a ticket. Will recommend to everyone who has kids above 2YO. Oh we haven’t tried the soft play area but looks really good. Will probably try next time.

Would recommend this place for young and old. The train ride was excellent and the videos/audio were well done. The museum and train access are on opposite sides and just down the road from eachother. There are plenty of toilets and staff were really helpful. It was smaller than I had anticipated, but very interactive and kept a 9 and 11 year old entertained. They particularly enjoyed the pod vacuum to send messages. Probably wouldn't visit again unless I was taking different people.

The museum was very interesting and great for families with children. It’s also not expensive if you book online. The negative point was we had to queue for over 45 minutes to ride on the train. Whilst queuing there was nothing to do. If however there were some videos to watch or activities to do then the wait would not be a problem even if it was longer than 45 minutes.

A hidden gem! The mail rail is a unique experience for anyone who is interested in the postal distribution system and /or an up close and intimate look at some underground rail tunnels. The information and exploration section after the rail ride was well laid out and suitable for a variety of ages. Great to have the hands on activities - we enjoyed learning how to move the rail cars around.