Probably the worst hotel I have stayed at in a long time! 1st room the power didn't work to half the room, switches missing of lights and a bed side light just wasn't there! Called reception to get some one to sort power out. Waited 30 minutes and no one came. Got moved to a new room and a complimentary upgrade. Not sure what the upgrade was. Must be a room with working electrics. Broken shower head in this room and electrical burn marks above the sockets. I didn't have time to complain on check out as I had to wait a long time for the lift, and the queue at reception was enormous. Defiantly won't be staying again.

We stayed during winter and the rates are relatively good. Room is tiny which to be fair was expected. However the shower cubicle was weirdly designed. You see the shower area doesn’t have a door but just a glass barricade which doesn’t do its job. Thus the tiny bathroom floor does get flooded somewhat. Otherwise love the great access to nearby mall and services. And it’s only like 20 mins to central London via public transport.

Hilton hotels have never disappointed me until staying here. The staff are incredible and very helpful. However the rooms are in significant need of update and maintenance. The room we stayed in had signs of significant wear and tear everywhere you looked. Cracked tiles, damaged and gouged door jams, showed tubs that are not only unreasonably tall and a slip hazard but the slip guard on the floor of the tub were so worn down and missing in many places. The shower head that is able to detach from the wall hanger could not be set in place where the head would spay water onto the individual but instead the wall it was hanging off of and could not be adjusted to retension. The shower rods were rusted, the beds were old, squeaky, small and very uncomfortable. Back to the shower tub, it was so tall that as a 5’4” female I felt cramped and stepping out of it was a challenge due to the unreasonable height from the floor into the tub. Our sheets and towels had stains on them and pillows had little to no life in them. I could go on and on but you get the picture. We asked for another room but it was the same story in the new room as well. For the location you would expect so much more especially out of a Hilton. You are better off at another hotel entirely. Please get your renovation team here soon, the location is decent and this could improve the ratings of this hotel ten fold. We were very excited to leave even though we love London.

Rooms were ok and convenient location. Don't expect the same level of Hilton in London as you may be used to in other areas, such as the US. For Americans, I would class this along the lines of a Ramada. Tiny room, worn furniture and carpet. Smaller than cruise cabins. Our first room was an accessible room, but it wasn't clean (candy and paper on the floor, hairs in the sink and tub) and the only outlet we had at the bed was broken. We called for service but no one ever came. It had pull cords for lights and emergencies, but also had a very tall tub and the tiny sink was impossible to use due to the mounted soap and lotion dispensers. They gave us a new room without issue which was clean and had working outlets. It was winter but the rooms were very warm and the only way to cool them was to open the windows, which we did. The food at the bar was excellent! Service, other than no one coming to fix the first broken outlet, was very good. The housekeeper for our second room was awesome!

Great service and wonderful staff. We were greeted by Fuad on reception, who was very friendly and was a nice welcome after a 4 hour drive. He also gave us some complimentary chocolates which are always a winner! The room was clean, open and well presented, everything fully restocked daily. Breakfast had a good range of food and was fully stocked. We had a great stay!