Hire Glasgow Grosvenor Hotel

Glasgow Grosvenor Hotel, 1-9 Grosvenor Terrace, Glasgow

82% would book it again
Hosting since Oct 2018 Typically responds within 4 hrs
G

Capacity and Layout

80 - 450

Boardroom

Boardroom

80

Classroom

Classroom

150

Cabaret

Cabaret

320

Theatre

Theatre

450

Restaurant

Restaurant

280

Open space

Open space

320

Amenities

Wifi

Audiovisual

Parking

Public transport

Catering

Extra space / Overnight

Disabled access

Air conditioning

Lectern

Stage

Cloakroom

Print/Scan/Copy

About Glasgow Grosvenor Hotel

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Ratings & Reviews

Fraser Kidd

September 20th, 2021

Disappointing experience at check-in My parents recently booked the Grosvenor Experience deal for £99 which included an overnight stay, dinner and two gin cocktails. This was a great deal and my mum was in touch directly with the hotel prior to arriving to confirm the date of their stay and to reserve a table for dinner. No issue was raised about the booking at any point when my mum had been in contact with the hotel. The staff member she spoke to confirmed that they were booked in for the Grosvenor Experience and confirmed the date of their stay and dinner reservation. In contrast to my parents’ dealings with staff prior to arriving, staff members at check-in made them feel like second class citizens: They first stated that the price on the printed booking confirmation was wrong and that my parents would need to pay the difference. They then asked my mum to repeat the same confirmation number several times rather than taking the initiative to note the number down or ask to see the printed confirmation number for themselves. They made several unprofessional remarks including; that they had never heard of the Grosvenor experience, and that the deal was ‘very good for that price’. They also expressed surprise that the deal included gin cocktails. These remarks made my parents feel embarrassed and were said openly for anyone in the vicinity to hear. They found the booking confirmation eventually but still insisted that my mum find an electronic copy of the email confirmation and send it onwards to the hotel’s email address. My mum obliged out of sheer embarrassment. The staff then shouted through to the bar that my parents were ‘coming through for two gin cocktails’ rather than asking my parents whether it suited them to have their cocktail experience at that point or at a later point. My parents said it felt rushed when they were already flustered after having been quizzed about the validity of their booking. It’s unprofessional for staff at a well rated hotel not to be appraised of customer deals, and my mum and dad expected at the very least to be treated with respect rather than be met with embarrassment or borderline suspicion. It’s important to stress that my parents were full of praise for the bar staff and restaurant staff who made them feel welcome during their visit. They enjoyed the remainder of their stay but the check-in experience has clearly had a negative impact given that it’s the first thing they mentioned about their stay to me.

GOOGLE REVIEW

Cara Frost

August 15th, 2021

What a wonderful group of people, from the front desk to the wonderful restaurant staff, each Hilton person was kind, helpful, and patient. As an American in Glasgow, I couldn't have been more grateful. The beds were typical comfy Hilton, with crisp, clean sheets, and prefect pillows. Thank you Hilton Grosvenor!

GOOGLE REVIEW

Gloria Stoddart

August 28th, 2021

Enjoyed a delicious afternoon tea with bubbly with my daughter. Our waitress was so friendly and attentive. Just opposite Botanic Gardens - perfect for a relaxing stroll afterwards. Loved it!

GOOGLE REVIEW

Snapdragon Edinburgh

August 24th, 2021

Fantastic room in a fantastic location. Perfect for walking to Botanical garden (just across the road), all the great restaurants, coffee shops, Ashton lane and graduations at U of G. Friendly staff and clean areas, room and the comfiest pillows on a great bed. Thoroughly enjoyed our short stay. Limited parking on street but plenty more on top of Waitrose car park, top level only for hotel use, great.

GOOGLE REVIEW

Rameez Mumtaz

November 9th, 2021

Not up to mark for 5 star like h Hilton Staff is amazing Food and services are nice Needs some vogue interior renovations specially restrooms and converting hall

GOOGLE REVIEW
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