I spent £80 for two on the afternoon tea and spa day. The jacuzzi and a steam room were out of order but the service from bar and restaurant staff was excellent. Especially that of Sue. What a wonderful human being and a delight to talk to. Made our trip absolutely worth while and deserves all the praise she can get.

Typical Double tree. Bedroom decor looking a little tired but the rest of hotel better. Don't like paying a fiver to swim which I was looking forward to after working a full day. Location is okay but not an awful lot close by. Food very expensive so didn't try, the breakfast in the morning was very good and compared well compared to others I have stayed at. WiFi is good & free parking. Overall very good but due to the above comments a 4.5 does it for me.

The welcome we received was outstanding. I stay in many hotels throughout the year and I have to say that I’ve never been met with such a welcoming and helpful manner as i was by Nick who checked us in. Absolutely made our day and would come back for the service alone if we could guarantee it would be Nick assisting us. Thanks for turning what had been a difficult up until that point into a positive one!

I’ve had better stays. Each time I arrived at the front desk (3 times), there was no one there. Waited several minutes each time for someone to show up. I received my doubletree cookie which was quite dry and crumbly, and not even warm (even though he appeared to pull it from the warming drawer). Went to my room, floor display in elevator was completely shattered and unreadable. In the room, the AC did not work and there was no phone to call the front desk with. Received a new room which was much better. Later on, went downstairs to ask for a bottle of water. I was told that they had run out but was directed to buy one at the gas station about a 10 minute walk away in the middle of the night. Didn’t feel that safe, but I did it successfully. I’ve definitely stayed at worse hotels but this was not, in my opinion, up to usual doubletree standards.

Nick is an absolute asset to the hotel, he is great on reception and couldn’t do enough for us….wanted to put him forward for the staff recognition I saw in the spa changing rooms but it didn’t explain how! Overall we liked this hotel however it needs a little tlc in places. The spa should be free to guests, it needs a complete refurbish in order to call this a spa hotel. Also, we read on the information in the room that it as open until 9pm however it shut at 8pm and we had only just got in there, still had to pay. Staff are great, as was food, good value for money however some improvements needed for sure.