Check in staff were nice, checked us in before the check in time. Room was lovely. Bar staff very friendly but when I informed her that my drink tasted funny, like soda water an not southern comfort and lemonade and maybe the syrup had gone, instead of remaking or changing it and having the syrup checked she said " they will have to go the basement to check it, which will take time". Although she tried to add a lime type juice it made the whole drink taste like it was pure freshly squeezed lime juice so I couldn't even drink it.

We got a great deal on the King Size Room, and it was a very large room too! Very big and comfortable king size bed. Huge window. Friendly staff. There's a pool table in the lounge. The hotel is very nicely situated, only a 5 minute walk from Liverpool ONE shopping center and around the same for bars like The Cavern club. Surprisingly quiet too despite the traffic outside. Highly recommended.

Housed within an historic former insurance building, with vast high ceilings and surrounded by other impressive buildings. Staff at reception and breakfast were very friendly and helpful. Rooms were comfortable and clean. Not keen on the sliding door for the bathroom however. Great location for a short stay in the city centre with a host of bars and restaurants nearby and only a few mins walk to the docks and liver buildings.

Went for a works' Christmas meal with colleagues here this year as it is conveniently located in the city centre. The venue looks amazing inside and out and quite upmarket. We didn't stay at the hotel, so can't comment on the rooms. The atmosphere in the bar area within the very large ground floor room was, however, somewhat lacking, despite the beautiful historic/modern decor mix, ambient lighting mix, and live DJ. Unfortunately the service and quality of food also did not live up to the expectations of our group of 25'ish people. I hope to visit again, perhaps under different circumstances in the future to re-evaluate.