Rochester Hotel By Blue Orchid

The room was really nice, The housekeeping staff were polite and friendly, just two little details made the stay not so great. The cleanliness of the room was not the best, The Ac full of apparent dust and weird noise during the night coming from the celling. For breakfast the staff looks not happy and don't even smile, the choice for the Continental breakfast a bit poor regarding the choice and no refill being done. When we paid £17.50 we expect a bit more for the breakfast. The location is amazing just when we paid a certain amount for the room we expect it to be worth it.

Do NOT stay here until after construction is finished. The rooms were clean and fine but the construction noise is real. Asked for a high floor hoping to escape it and suddenly this morning it’s right below me and then there was LOUD drilling in the breakfast area. Why on earth would you keep a hotel open through noise like this? On top of it, AC didn’t work after the first night and they sent someone to check it - or so they said - and nothing changed. I heard others complaining about the same. I got a queen standard room because it was within my work rate (still over 300 GBP a night which is madness) and there were NO extras whatsoever in my room…not even a glass for water. It was a bed, desk, the end. Maybe it’ll be good once it’s all spiffed up but sheesh…PLEASE close while you’re doing construction if you can’t contain it away from guests.

I had high hopes for this hotel, given its reputation and prime location on a quiet street in Victoria, close to numerous pubs, shops, and businesses. However, my stay was far from the experience I anticipated. First and foremost, the hotel was still undergoing renovations, which were quite disruptive and not communicated beforehand. This significantly marred the ambiance and comfort I expected from such an establishment. While the staff were generally helpful, other aspects of the service were disappointing. For instance, there were two bottles of water in the room upon arrival, but they were never replenished during my stay. No glasses included. This lack of attention to detail is not what one would expect from a supposedly 4-star hotel. Similarly, the tea and coffee facilities were far below the standard I had anticipated. Overall, my experience was underwhelming on multiple fronts. The hotel's supposed prestige did not match the reality, leaving me quite disappointed. I would rate it an average 3 stars, as it fell short of the quality and service one would expect from a top-tier establishment.