Very dirty & cold chaining & poolside area. Our first time & we first extremely grossed out about the experience. Grubby floors, outdoor shoes allowed to be warn throughout changing areas. Dirty plasters & hair seen around poolside. It seems a renovation may be due. T Even tiling seen to be falling off. The actual pools themselves seem a great size & space with so much potential, it's such a shame. I'm sure this place was lovely when it first opened. Lastly, some of the staff seem to need further training. I asked a simple question about pool their rules (being new to UK public swimming pools) & the response I was given was a shrug & "don't know", like I was inconveniencing her by even asking. This staff member seemed to be standing around the entire time appearing to be doing nothing. Only one staff member seemed kind & supportive, although she seemed to know very little English, so it was a little confusing. Hopefully they will look into retraining their staff, do some much needed renovations & regular checks when it comes to all around cleaning of the facility. Until then, unfortunately this will be our first & last visit to this pool.

I have been a member for many years now but it’s getting worse the service is appalling. Steams broken down since December still not fixed no one tells you the truth . You have to queue up sometimes for 10 minutes to get wristbands why can’t it be faster if you book online still you need to wait. Staffs can be more helpful but they not every time you go there seems like you not welcome by any staffs member hair in the showers cubicles disgusting and dirty please please sort it out make sauna and steams wristbands faster leave it on the front so everyone can scan and walk in

If u want to feel humiliated then this centre is the place to be.Starting at the reception where the waiting time is huuuuuuge...no one actually cares about that. Changing rooms are nothing short of a public toilet when they're clean....you don't really wanna be there otherwise. If god forbid something gets broken....well...well...that's when the fun starts:))) Steam room took three months to get fixed....and pls be aware that back in'69 we had people walking on the moon and it took them less than 3 months to get there. Honestly speaking this PUBLIC TOILET should be demolished asap...and most of the staff fired...i said most not all. I could literally write a horror book about this place.... Don't take my word for it....be my guest and see for yourself.

Dirty and grubby place. Changing rooms are absolutely rotten. The poolside looks like something from World War 1 and the mould would make any jungle jealous. Visited today and wouldn’t wish the experience on anyone.

The staff at reception is highly rude and not supportive. They operate various other outside clubs as well and it looks a chaos when you have to get the entry to those areas. They are not receptive to feedback at all and always respond rudely and are least bothered. The facilities are decent but if they can work on their staff, that would be great!