Hilton London Canary Wharf, Meeting Room 3, 4 & 5

We enjoyed our stay here. The staff was super accommodating and helped us a few times with coordinating transit for us. The only miss was the pull out bed. It was super uncomfortable!! But everything else was enjoyable. Breakfast was very nice with lots of choices. Overall, it was a nice experience here. Thank you!

As I write this review I am sat outside the hotel at 2 in the morning literally sobbing at how awfully I was treated by the receptionist at the hotel. I lived nearby and was forced to look for a hotel for the night last minute after a terrible breakup. I walked over with a suitcase and asked if there was any rooms available. The hotel was fully booked, understandably. I thanked him politely and left the hotel but sat outside on the porch to make more phone calls, desperately looking for a place anywhere. After many failed attempts I went inside Hilton Canary Wharf again, remaining polite and calm (albeit crying) and asking if he could kindly check if any other Hilton hotels had rooms available at all. He made a few taps on his screen and said no, all hotels were fully booked. I then asked if I could sit at the reception lounge to make some phone calls to nearby hotels to ask for a room as it was midnight and I was emotionally wrecked and feeling unsafe. The guy at reception says no, claiming this was because, it was after midnight. As if me, a small, sober, well-dressed Asian female looking visibly upset was potentially a threat to him or the hotel. I was exhausted at this point and didn’t try to argue (fine, allowing me to sit indoor would’ve been a kind gesture but it was not their responsibility), I walked out again and sat back on the porch. Continued calling hotel reservations lines. The guy came to the door and looked at me a few times, and then went on to lock the hotel revolving door, going the extra mile by putting a gate outside the door, and placing the hotel luggage trolly inside the side doors to make sure I couldn’t come in again???? I watched him do this and almost wanted to laugh. Throughout our two conversations I was nothing but polite and honestly man, how inhumane could you be to treat someone like this. I felt disrespected and discriminated against. The entire experience was heartbreaking and I would not wish this upon anyone. I too have worked in the hospitality industry and honestly have never seen anyone treating people like this. I have no words and I hope the hotel can train their staff to be better humans, that’s all.