Regus Cardiff Gate Business Park, Brecon

Malthouse Avenue, Cardiff Gate Business Park, Cardiff, CF23 8RU

80% would book it again
Typically responds within 35 hrs
R

Capacity and Layout

4

Boardroom

Boardroom

4

Classroom

Classroom

Cabaret

Cabaret

Theatre

Theatre

Restaurant

Restaurant

Open space

Open space

Amenities

Description

Opening hours

M T W T F S S
09:00 - 17:30
M T W T F S S
Closed
Typically responds within 35 hrs
R

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Ratings & Reviews

Richard SuchorzewskiJuly 11th, 2020

Absolutely appalling service. I referred a client to Regus and in the past two months they have debited my client twice incorrectly by almost £1000. They still haven't verified my clients details which means any post is not being accepted and when we try to complain we rarely succeed in getting through as they claim 'their phone system' is being updated. Kimberley whom we deal with at the office, is either not there or 'on her own' and so is very slow in dealing with issues and rarely knows what is going on. Cathy the Regional Manager is very polite but frankly promises to come back to you but often fails to do so. The whole organisation is a shambles and I for one will never refer another client to Regus. I think the Head Office should either add more staff or replace the ones they have there. If my client wasn't tied into a 12 month contract I would advise him to move immediately, though I suspect there are grounds for breach of contract in the first place. We are now in the position where we are uncertain as to whether they will incorrectly debit my client again in which case if they do, then I shall recommend that the police be contacted.

GOOGLE REVIEW

Bristol EnquiriesJuly 11th, 2020

When our lease came to an end I asked the contact I had at Regus to process the refund of the deposit. I was told that I would need to contact the accounts department. I asked if the accounts department could contact me and was told they couldn't. I was surprised by this and asked if they were refusing to contact me and the response I got is quoted verbatim; "No that is very clearly not what I am saying. As per my previous emails as much as I would like to I cannot do this as it is against Regus procedure and repeatedly refusing to contact the team directly will not receive a solution. I trust this terminates the email dialogue between ourselves." My experience is that the staff are rude, unhelpful and ignorant. I'm pleased to be out but would caution anyone against taking on the overpriced office space on offer. They are incredibly difficult to work with.

GOOGLE REVIEW

Christopher HambrookJuly 11th, 2020

The most enjoyable place you could ever hope to visit

GOOGLE REVIEW

James LairdJuly 11th, 2020

Regus house offers superb office and support facilities and caters to a wide variety of client needs on a daily basis. What sets it apart however are the helpful and cheerful staff who always find the time to lend a hand or offer advice when needed. I am sad to be leaving my current job here at Regus house, Hannah and Ray you will be missed!

GOOGLE REVIEW

Colleen BondJuly 11th, 2020

Extremely helpful and accommodating. Everyone goes beyond the call of duty to help in any way they can - they make you feel as if you are their only customer. The offices are very well located for motorway access, easy to find. We have a permanent office in the building however the willingness of all staff to help in any way they can, means we enjoy a highly flexible service which allows a quick and easy solution to satisfy our ad-hoc, unplanned (5 minutes notice) temporary peaks for desk and meeting room space. I can't recommend the staff and service highly enough.

GOOGLE REVIEW
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