Voco St. John's Hotel Birmingham, Tolkien Suite

Unfortunately after my second stay here I’ve dropped my rating from 5 star to 3 star . Beware room 3000 where the window is screwed shut for some reason . It was like a sauna and we slept so badly . Even worse I had specifically requested a room with opening window as I have allergies . The night porter Waz was lovely and tried to make amends by bringing a fan and iced water but they simply weren’t enough as it was a HOT night . I have fed this back to the hotel -they have asked if they could do anything to put this right - but when asked how they would usually put right a problem like this retrospectively - they have twice texted me to say they will look into It immediately but then never got back to me . Suggestion to hotel - don’t send a text asking how is the room if you’re not prepared to deal with any negative feedback but really you should be able to comfortably sleep in a hotel room . Apart from the overheated room it was well decorated , good location , EV charging and nice staff. I think we were just unlucky and I would give it another try .