Millennium Gloucester Hotel, Exclusive Hire

4-18 Harrington Gardens, London, SW7 4LH

78% would book it again

Capacity and Layout

20 - 250

Boardroom

Boardroom

20

Classroom

Classroom

Cabaret

Cabaret

250

Theatre

Theatre

250

Restaurant

Restaurant

Open space

Open space

250

Amenities

Description

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Ratings & Reviews

Rosanna Winters LomasJuly 8th, 2020

I will never go to this hotel ever again. After a 14-hour flight from America to London and then train, we were told our room would not be ready for another 45 minutes. With no available seats in the lobby, the front desk person gave us vouchers for a free drink in the restaurant. We waited for more than an hour. As soon as we opened the door to our room we were hit with a stench. I immediately went out to the hall and found the first maid available and brought her to the room. She told me that the toilets are not working and she told them not to give me the room as it was not ready but they did anyway. But, the smell was not from the toilet. It was something else equally unbearable. She was to bring a machine to clean the air and the plumber, along with the building engineer, to fix the toilet. We were in London for a wedding. We were one hour late for a pre-wedding dinner planned for guests that came from America were unable to get ready until the plumber and the building engineer left. They also talked about how the air - conditioner on that side of the hall is not working. It did not work for our entire stay. I met with the manager that night when we returned from the dinner. He agreed there was a smell but offered that "it isn't unwelcoming." What! I told him I want the smell gone. He told me he would work on it. The next day we found cokes, energy drinks and a bottle of wine with a screw cap (not a cork) along with a cork screw opener and a bowl of fruit. The stench was still there. Nothing was ever done about it. Our clothes smelled like this the rest of our trip as we continued to travel to Italy. The front desk person told me the manager would email me about compensation once he came in. I never received an email or compensation. It’s not possible to convey how intensely bad the smell was.

GOOGLE REVIEW

Fortune IncubatorJuly 8th, 2020

FOLLOW UP thorough review - post travel as indicated. At first glance, the hotel lobby is quite impressive. When I opened my room door, the difference between the lobby and the "club room" was like stepping into a time machine. However, the room did offer a Handy smartphone for local calling free of charge during my stay! There was a small closet to hang clothing but not big enough to set up the luggage rack that ended up being moved around the room for use. It appeared that the bed was the newest addition to the room and although it was a double, the mattress was showing signs of required replacement. The tub was enormous and could accommodate anyone with long legs however, the shower head leaked equivalent amounts of water rather than spraying, had low water pressure and a shortage of hot water. Upon exiting the tub, a portion of the tub hand rail was missing. Regarding those stains on the shower curtain? If they do not wash out - replace it. There was a rail for towels that had an electric cord and a timer connected to it but a sign on the wall read: "please kindly note that this is not a heated towel rail". The towels hanging from the rack needed to be replaced as they too were ragged. There was no make up mirror or vanity lighting. Oddly, the (nonfunctional) hair dryer was at the writing table rather than in the bathroom. A replacement dryer arrived but it too did not function. Having traveled to London for a formal dinner meeting, I had to rearrangement my schedule and book an appointment at a salon. The bathroom door was apparently repaired/replaced at some time but someone forgot to paint the whole door. The wall casings throughout the room were all in much need of painting. The carpet was so old it had little or no padding left. The concrete below the carpet had several places where it was cracked with divots that I discovered suddenly by walking around in heels nearly tripping. Staying in this "club room" meant learning how to navigate potholes without falling! Clever me, I did so by placing the coffee cups as markers to avoid the hazard zones. Housekeeping note: If you say you will allow me to help save the planet by reusing my towel - and I properly follow your instructions on where to leave it so it is not replaced - follow your own guidelines! Additionally, when you slop cleaning fluids down the side of the toilet and it remains there even after one cleaning, clearly I know you are not being thorough. The dresser doubled as the TV stand which housed extra glasses and a small minibar. There was a catch though. Management left yet another sign for the guests that read that it would not chill items below 8C/46F. This piece of furniture was functional but again outdated and worn. A coffee tray with a pot, cups, instant coffee and creamers were made available. Breakfast in the club room was resolved by going face-to-face with the manager that offered it. The breakfast room was small. The "owner" has an old photo of club room furniture on review sites that are misleading. See the actual furniture in my photos. The menu was a basic continental breakfast. The male staff do need to be advised to not harass the female staff, especially in the earshot of their guests. As I prepared for my departure, I opened the curtains wide only to expose the true grit. The small sofa I had been utilizing had a huge stain all over it. Completely grossed out, I could not exit this hotel quick enough. I would rate this hotel in the negative numbers if possible. Regardless of the convenient location, I do not recommend anyone staying here until management reviews staff conduct, provides remedial training, replaces old worn and stained furniture and removes photos that misrepresent their facility.

GOOGLE REVIEW

Ensenora ChungJuly 8th, 2020

Attended a 3 day summit workshop at the Millennium. The conference room facilities was quiet comfortable, room temperature was a little cold. It would have been nice if the toilets were much closer to the conference room. Staff were very friendly especially the young lady who attended to the ladies toilet beside reception (well done). Lunch was delicious, staff made sure all my needs were met with top satisfaction

GOOGLE REVIEW

Lolah AdeJuly 8th, 2020

Friend's birthday party celebration. Had drinks in one of the reception rooms downstairs which was super roomy. Then moved to the second floor for the actual bash. I wasn't excepting the room to be that nice but it was beautiful. Super high glass ceilings and glass walls. It was late in the evening so not sure whether the glass walls and ceilings are see through. Dance area a bit smaller than expected but I suppose it depends on the number of guests. Bar to the side and great service from waiting staff. Reception staff and Porters super helpful and polite.

GOOGLE REVIEW

alexandra nailJuly 8th, 2020

Terrible place to stay!! Waited hours and hours for our hotel to be ready when they kept promising “20 more minutes”. When we finally got to the room, it was hardly cleaned, the last guest’s hair was still on the pillow. Bathroom is moldy. No one at the front desk is able to help you with anything. There are kids that run through the halls yelling every night. We were left with no toilet paper or shower caps when we returned back to the hotel. Thankful for Nik in concierge. Nicest and most helpful guy in England!

GOOGLE REVIEW
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