Room was spacious and bed was comfortable. But needs updating , traffic noise can be heard even in the middle of the night and early morning when people are still asleep. Enjoyed the spa. Staffs were friendly and pleasant. Some staff needs proper training esp in the restaurant that we ordered for wine and just brought it on our table and turned her back on us without asking or showing a bit of courtesy for us to taste it. And the wine actually tasted awful 😞 Aside from that everything were great except for the traffic noise The morning chef was so nice

We held our annual company meeting here on February 20th and were all very impressed with the service we received and the facilities available. The conference room we were allocated was spacious, clean and well kept with everything we needed to facilitate the presentations we had planned. Staff during the planning process and on the day were all very helpful and efficient, and very accommodating to our needs. We'll definitely consider the Mercure again for future company events.

Great day with the kids. Very helpful at reception and great service. Kids loved the pool and sauna was great. Rooms were very clean and plenty of towels available. Breakfast was a buffet style very good but needs a few more vegan options. Checking out Rachel was very helpful. Will definitely recommend and book again. Best hotel in Uk we have stayed with kids so far.

Used the hotel for a ‘big’ birthday party and could not fault anything. Nothing was too difficult, staff on the night were present but not intrusive and super friendly. Everyone loved the food, and they were so helpful. I would definitely recommend the events team - both beforehand and on the day.

I am a regular client to this hotel and just wanted to say what fantastic service I received from Nina last week. Very polite, professional and personable. She kindly upgraded my room once she was aware I did not sleep the night before due to a noisy neighbour. 5 Stars Nina. I will be back. Keep up the amazing customer service *****