New Bath Hotel, Exclusive Hire

We'd booked a super posh new year meal and hotel stay here. Really top notch, fantastic welcome, room was lovely as was the six course meal and complimentary drinks. Good disco afterwards to see in the new year. The staff are lovely people, fun and friendly and can't do enough for you. We were both really impressed. The hotel is majestic and full of atmosphere. The hotel is apparently under new ownership. The only area they need to focus on is the information provided during the booking process. This left us with a few questions about the booking and event, which weren't answered until we arrived. Otherwise, brilliant..

Lovely one night stay. The hotel is in a great location, a short walk from the shops, cafes and some lovely walks. The hotel itself was lovely. Staff were so friendly and helpful, especially the lady on the bar. Room was warm and comfortable and we really appreciated the extra heater. Shower was so good! Room was a bit dated but we really didn’t mind. We used the pool which was fab. Staff there were so lovely too. Really recommend for a good value stay in Matlock bath!

If I could give it 0 stars, I would. Where do I start with this? It’s not a Spa as you have a steam room that has steam, but everything in there is cold; a small sauna (not even that hot) and a lazy spa (that doesn’t have any bubbles coming out of it) in what you would call your back garden… Everyone that works here is miserable and doesn’t seem like they want to work there, which reflects on the service… The swimming pool is on the other side of the “spa” and is not heated… We had treatments ( massage and facial ), which I would probably rate as a tickling session, as I could barely feel the lady doing the massage… The food gave us a stomach ache... I think it is pretty shameful to run a hotel in such a cheap way when the building is charming and historic. I would say stay away and spend your hard-earned money elsewhere.