Best Western The Stuart Hotel, Suite 3
The Stuart Hotel, 119 London Road, Derby, DE1 2QR
Capacity and Layout
- 10 - 30
Ratings & Reviews
August 30th, 2021
Reading the reviews me and my partner where a bit dubious coming here but we got a late deal and committed to it. Our greeting was friendly, informative and welcoming. After check in which was very smooth process we went to our room, large room with a nice comfortable bed and nicely decorated room. The bathroom had a bath and shower which was fully cleaned. Ordering our snack pack breakfast (which was a nice breakfast bap) was very simple, used our smartphones to view the menu then ordered at the reception. Which leads to our second interaction with staff, another wonderful experience. Our breakfast arrived on time and checking out was quick and easy our third experience with staff here. She was friendly and very thankful of our comments about our stay. The whole time staff where professional and welcoming. Clearly reviews here are really harsh, people do nit pick the bad and forget the good. Thank you for our nice stay, if we're ever your way again we'll be seeing you.GOOGLE REVIEW
October 26th, 2021
Hotel doesn’t even deserve one star! ‘Best Stuart hotel’ from what angle is it best! Need new staff who know how to respect their guests and know how to speak to their guests. Absolutely disgusted with their attitude. Took the money which they clearly need to upgrade the rubbish hotel. Avoid at all costs🤮!GOOGLE REVIEW
August 17th, 2021
Recently refurbished and very nice. Had a 'cozy double' which was not as tight for space as expected. Clean, crisp new fixtures and fittings. Massive TV in room. Welcoming staff. Free parking. Good price for room too.GOOGLE REVIEW
September 18th, 2021
Hotel was fine for one night but very basic and small room, was quite cheap. Would not have paid for breakfast option if I'd known that it was to be eaten in room. Very basic roll, weak tea & a muffin. That was one of them, my breakfast didn't even arrive! Made complaint on checking out. Lovely friendly bar maid on the Friday night.GOOGLE REVIEW
July 22nd, 2021
We have just visited this hotel this week and the service delivery in view of the current pandemic was exemplary and could only be described as meticulous in every detail.As a retired Chartered Quality Professional and Management Consultant could not find fault with this establishment.I would thoroughly recommend The Stuart its staff and food. So what's not to like and the actual location and parking are a plus.You can. not get better value anywhere else.This place meets the mark for 4 star plus. Thanks for lovely stays to all the Stuart staff. Ray and Ros RoddenGOOGLE REVIEW
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