Andrew KaschNovember 25th, 2020

We reserved this hotel because of the close proximity to Paddington Station and the price was mid-range. When we arrived, they apologized and told us that the air conditioner was not working in our room and that the room we were assigned was very small, so they made arrangements for us to stay at another hotel close by (Hotel Indigo) in an upgraded room. We were fine with that since the heatwave in London made it necessary to have air conditioning. They walked us to the other hotel and we were immediately given a room, which was perfect. The staff was very nice at Mercure so we are happy with the service they provided. We cannot rate the rooms since we did not see them, but the staff gets a five star rating from us.

Jeremy SmithNovember 25th, 2020

Stayed for one night, comfortable bed and a nice room. They upgraded us for free which was nice too. The front desk staff was pleasant to talk to and help with questions.

Allan LimNovember 25th, 2020

A very close location to Paddington Station with good amenities. Free wifi and the use of a 'handy mobile' which gives you free internet and local calls and some overseas countries when you're out and about is a bonus.

Isaac R.November 25th, 2020

The proximity to Paddington station is why we booked this hotel. We we're pleased with the upper class styling and feel of the room. Other hotels could have been better value if it's just a place to crash, but splitting with friends is certainly a good way to reduce costs and guarantee a nice place to stay and not worry about broken AC, toilet, or shower.

Chad K PachecoNovember 25th, 2020

This is a great location. Staff where extremely helpful and honest. The train station is easily accessible from the hotel. Lots of dining options around. The rooms are a little on the down size. If you are not staying in the hotel all day and just need a place to rest your head this is the spot the staff go above and beyond to accommodate.