Royal Lancaster London, Beech

Royal Lancaster London, Lancaster Terrace, Lancaster Gate, London, W2 2TY

88% would book it again
Typically responds within 2 hrs
SP

Capacity and Layout

40 - 100

Boardroom

Boardroom

40

Classroom

Classroom

60

Cabaret

Cabaret

80

Theatre

Theatre

100

Restaurant

Restaurant

Open space

Open space

Amenities

Description

Typically responds within 2 hrs
SP

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Ratings & Reviews

Rhmc RhmcFebruary 1st, 2019

This hotel lacks decency and class. Due to a fault of their own, there was a glitch in their computer system which apparently led to cheaper-than-usual rates. I received a confirmation email for my booking and arrived with my bags at night to check in only to be told that they were not going to honor the booking. I had a confirmation code, voucher, money had been withdrawn from my account, yet I was told they were not honoring the booking, leaving us with nowhere to stay. The level of service (or lack thereof) was appalling and most definitely no where near what you would expect from a 5 star. avoid at all costs and stay somewhere where customer service is valued.

GOOGLE REVIEW

Bradley DavisDecember 22nd, 2018

Stayed for a a Christmas event. Rooms very clean and in excellent condition. If I were to find anything negative it would be that the standard rooms are quite small. Other than that everything is top notch!

GOOGLE REVIEW

Donna AkoduJanuary 14th, 2019

Had afternoon tea with friends here and it was amazing. The staff were so courteous and friendly did everything to make our experience a good one. Luigi the tea room manager was brilliant. What he knows about tea and which blend goes with what course was impressive. We had time to talk eat as we weren't rushed. A totally amazing birthday treat. I would definitely come back. Couldn't eat everything that was served it was so delicious and there was more than enough.

GOOGLE REVIEW

Marcel LinssenJanuary 14th, 2019

I had a drink in the bar of the Island Grill outlet, I was welcomed and served by a very friendly bartender (sorry I didn't catch his name). The drink was good. I know the Lancaster and its strive for perfection, no improvements needed on this bit :)

GOOGLE REVIEW

antony conwayFebruary 4th, 2019

Great modern hotel right by Hyde park. Attended work function and was very impressed by the facilities, bedroom and all staff I encountered. I would recommend

GOOGLE REVIEW

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