Cresta Court Hotel, Exclusive Hire

My wife and I stayed here with our 3 year old and the dog to see family members February 23- 25 2024. We stayed in room 146. The parking is okay, spaces are very small but there is ample parking. I do think the hotel should probably sort out the old fashioned parking spaces as they aren’t really suitable but that’s another matter! A nice little dog water bowl at entry with some biscuits, I thought it was a nice touch and a very clean area. The staff were very friendly, well presented and professional. The bar area and foyer very clean. There is a lift or option of stairs. Both fine. Finding our room was easy and the key cards worked first time. The back of the door upon entry to the rooms was a bit grubby and needs painting. As we entered the room we were happy. The bathroom was very clean. Shower was okay. (Shampoos and bath gels provided) The carpet was decent. Bed looked very comfy and clean the furnishings in the room were all in good condition. We had a sofa bed which was folded out to a double. It was fine, not the most comfortable thing in the word but served its purpose. The tele was a good size but lacked channels. The WiFi was very good no issues there at all. There was a kettle, two cups with spoons a kettle and a coffee machine with some pods. The room had a hair dryer a wardrobe with hangers and a little dressing table. Inside the wardrobe was a fan and a safe. The rooms do get very hot! That’s with no heating on. ( couldn’t see any air con in our room) There is some minor noise from the road however it’s not an issue. The town is centre was a 5 minute walk. There is a park which is 5 minutes away from the hotel with a children’s park and plenty of space away from the road to walk your dog if needed. We had a slight issue with children on a school trip being extremely noisy over two nights however once reception were aware they dealt with this really quickly. Local transport links into Manchester are very close by and plenty of places to eat out if needed close by. Would definitely use this hotel again in the future.

Booked a single overnight stay plus airport transfer as the flight was early. Plenty of car parking. The room was tired, stains on the carpet, curtains and chair. Toilet also made a banging noise when cistern filled. We also had someone enter our room who had been allocated the same room as us! Mattress was awful and made a terrible noise as you moved in bed. The airport transfer in the morning did not turn up after half an hour. The cab company claimed nothing had been booked by the hotel. The receptionist was then arguing with the company repeatedly and making calls back to them asking for a supervisor. She mentioned they had lots of issues with them? We had to drive and park at the busy Manchester airport ourselves making us very late for our flight. Luckily we made it. We had a nice charge of £348 on our return. I had to constantly pressure the hotel to get our money back which happened after 10 days. We were refunded the hotel car park and transfer. I would have hoped the hotel would have waived the room also as a goodwill gesture but nothing happened. The breakfast was about the only good thing there. Altrincham was ok also. Beware about booking a transfer as it may not turn up. I would not recommend staying here. No comment also from Best Western on here?