Will start with the good then move onto the bad. The building is lovely, the lounge areas are nice and relaxing, big and lovely restaurants, nice facilities (pool, gym and spa). The staff were amazing, everyone so friendly and helpful. We stayed for one night and the real let down was the room. The room felt like it needed a lot of refurbishment, the door had big chips in it, generally all needed some attention, window was grubby, not as nice as downstairs areas. The worst part was the lack of noise insulation, the whole building had creaky floorboards, and the noise from the people in the room above us was SO loud, never experienced anything like it. They were only walking around normally but the TV doesn’t even cover it up the noise, and they came back late so got woken up from it and struggled to go back to sleep until the people upstairs were settled. Our room might have been particularly bad compared to others (avoid room 140), but I don’t think I could’ve stayed in the room for more than one night as had a bad nights sleep because of it. Such a shame as most other parts of our stay were really nice. I would say the hotel is better for afternoon tea, spa treatments, dinners etc than overnight stays. If you stay overnight then try to get a room on the top floor or bring earplugs.

The rooms were beautiful, ambience great. It was not pet friendly at all. The food supplied was not suitable for my dog, freshly roasted chicken and vegetables were fridge cold, the pet bed was unusable, had a hole and no filling. There is no where you could take your dog other take her for walks outside. My dog was only 6 kg and not allowed anywhere other than the rooms. My dog has been itching a lot in the rooms. I discovered fleas on her soon after. On the plus side they provided the tiniest fridge in the room to keep her homemade food . Do take your dog food with you. Food in general was good, Breakfast was excellent too. Room service was good too. Staff were polite and good.

Stayed at the Grand Hotel Eastbourne for the weekend. You do not need to wear face masks in the Hotel anymore. 😊 I found all the staff to be friendly and helpful, and I am including all of the boys and girls that we do not see without whom the Hotel would not run so smoothly. Quite a few of the staff remembered me from previous stays even though this was the first time I had been back this year owing to Covid. I noticed that there are quite a few new staff members since I was back. They are young, keen and enthusiastic. Particular mention should be made for Harry and Olivia in the bar, they both remembered my likes from last time. Also I should mention Isabel in the bar. Message to management look after them. They are good. The room that I had was nice and spacious with a lovely sea view. I will next be back at the Grand at the end of next month.

Always enjoy this wonderful hotel whether it's for lunch, evening meal or special afternoon tea. Everything is always first class, excellent staff, always kind & helpful. Never stayed overnight but I'm confident that would be great too. Always recommend.

Great location. Suite was a nice size. However, I do look forward to a good shower in a hotel. I would describe the shower as not much more than a dribble. The furnishings and carpet were tired. Not what I would expect for the price.