Best Western Plus The Connaught Hotel
West Hill Road, Bournemouth
Hire Best Western Plus The Connaught Hotel
West Hill Road, Bournemouth
Capacity and Layout
- 60 - 200
Amenities
Disabled access
Air conditioning
Lectern
Stage
Cloakroom
Print/Scan/Copy
About Best Western Plus The Connaught Hotel
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Ratings & Reviews
February 28th, 2024
Great location for Bournemouth Town and beach. Car park is an issue. Doesn't appear to be as many parked spaces as rooms, never mind for staff and gym members. Old and faded lines are painted over even older lines, in different directions, so not possible to know where to park for the best. Some spaces have a small wall in so cannot open the door once parked. Staff were all happy/friendly/helpful but Tom particularly deserves a huge thank you. Medical issue approx 6pm. He helped so much, looking up medical help, late night pharmacies, calling to check they were open, definitely went above and beyond, he eased anxiety which we were ever so grateful for. Room and public areas are tired in terms of decor. Room was acceptable but very small. Bathroom was not clean. Mould/marks/limescale. Sticky sides and dusty furniture. Shampoo had run out. Asked for me. Was left 4 bars of soap. Spa and pool area nice and well kept although ceilings need attention. To be honest it is overpriced.
GOOGLE REVIEWMarch 1st, 2024
A really enjoyable stay for the price and great value for money. We really enjoyed the spa and all its facilities. The rooms are clean and well presented. Would recommend to anyone looking for a pleasant weekend stay.
GOOGLE REVIEWFebruary 26th, 2024
The spa itself was busy but okay, the massage was good. However, the afternoon tea was disappointing. Only three fingers of sandwich each, and the cakes were bitter and stale. One slice of coffee and forest fruit each and a shot glass of whipped cream. The cakes should have been better as it was an afternoon tea so a bit of a shame. We did get two scones which were nice, but I probably wouldn't go back because of the cakes. We did have a juice and a prosecco but the cakes really needed to be better.
GOOGLE REVIEWFebruary 25th, 2024
Amazing hotel and spa!! It’s the second time we have stayed it purely because of how lovely the staff were! I had a facial from Hannah and I couldn’t recommend enough! Skin feels lovely and fresh! The staff really make this hotel! And I’ll gladly recommend again! 😊
GOOGLE REVIEWFebruary 5th, 2024
I've visited this hotel for lunch, massage, facial and access to their leisure facilities. Lunch (fish and chips) was delicious but portions are quite large, which is great for a customer probably not as good for the hotel. I also had an amazing cheesecake. The staff at the restaurant are very friendly and very professional and very helpful. My only complaint is that it was a little bit cold, but it was one of the coldest days of 2024. The massage and facial were amazing, so relaxing, so professional, it made me feel very special. Leisure facilities are also very good. Warm swimming and a good size swimming pool and even warmer and very big jacuzzi. My only complaints are the lockers in the changing rooms which are slightly fiddly and I would prefer a normal shower rather than a shower that turns off automatically and you need to turn it on again, but it's just a personal preference. Overall I had a great time and I would like to come back. It's a shame that this hotel is located quite far away from where I live.
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